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Ewald's Hartford Ford
2570 East Sumner Street, Hartford, Wisconsin, United States
About the Ewald's Hartford Ford
Ewald's Hartford Ford is a reputable car dealership located at 2570 East Sumner Street in Hartford, Wisconsin. As a trusted Ford dealer, we offer a wide selection of new and pre-owned vehicles to meet the needs of our customers. Our friendly and knowledgeable staff are dedicated to providing exceptional customer service and helping you find the perfect vehicle for your lifestyle and budget. Visit us today to experience the Ewald's Hartford Ford difference.
Photos of Ewald's Hartford Ford
2570 E Sumner St, Hartford, WI 53027, United States
Opening hours of Ewald's Hartford Ford
Monday:
07:00 - 20:00
Tuesday:
07:00 - 20:00
Wednesday:
07:00 - 20:00
Thursday:
07:00 - 20:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 17:00
Sunday:
Day off
Reviews of Ewald's Hartford Ford
"Dear Ewald Hartford Ford, This will be my second review, you see, I took my first one down after I talked to Frank about the horrible service I got. I never should have done that; why you may ask yourself, well let me tell you. I took the SUV I purchased from that dealership into the service department. First, mistake! They ran diagnostics on it. Nothing came back, they come back and tell me to add fuel cleaner to my gas tank. $15 later.....Great, I do that, it's supposed to fix my issue.....WRONG. The problem only got worse. So instead of taking it back to a Ford dealership I took it upon myself to take it to a private mechanic. Low and behold they dug deeper to find the problem! Which should have been done in the first place! When a customer tells you there's an issue, there is more than likely an issue. Stop brushing people off like they know nothing! I will never own another Ford. I will not return for any issues that are not covered by warranty. I am beyond sick with the way I was handled by the service department! Now, the sales team, let me tell you! Those guys are amazing! You want a no hassle buy. They are great. Mechanical issues, 10/10 DO NOT RECOMMENDED THE SERVICE DEPARTMENT!"
"We purchased a 2023 Bronco Sport through here. The purchase was smooth, except for one major discrepancy noticed once home. An additional warranty (that was not authorized) that cost almost $4000 more. A major reason we went here for our needs was because of the 20 year, 200,000 mile warranty included with new vehicle purchases. The vehicle also included 2 other warranties. Everything was great, but once home, we noticed that another warranty was included. This warranty cost $3,850.00, and was worse than the included 20 year warranty. We immediately contacted the dealership, and the man told us that he would see what he could do. Once he knew anything he would call us back. He never did. Then I emailed him and the sales man. The sales man replied, but the other man (the loan procurer) never replied. Eventually I was told to request a cancelation form, and then they would send us the form. I would have to mail it in and wait about a month for a prorated amount that would get taken off the end of the loan. Well, this was still unacceptable to me so I emailed the general manager of the store. Within 12 hours we were contacted and asked when we would be able to come back to redo the signing of the documents. We went back in and signed the new loan papers, which reduced our monthly payment by almost $80. Although I know that once something is signed it is legally binding, the way the purchase was implemented added much confusion. We are very grateful that the problem was eventually resolved. A tablet was used, requiring my spouse to only check a box where a signature is typically required. The tablet kept needing to be rebooted, adding more confusion to the process. The unwanted additional warranty could have been a mishap on both parties' ends. The only thing that makes this assumption questionable is the loan officer's inability to contact me about the problem with said warranty. Had I not contacted the general manager, I would probably still be stressing out about the extra charge. Ewald's Ford would have received 5 stars had the warranty problem been resolved right away. Since it took a week, and emailing multiple people, I decided to give the company 4 stars. One individual there lost them a 5 star rating."
"Thank you Ewald's Ford and especially Damon K. for the help and communication with ordering my 24 Mustang! Damon was great and kept me updated throughout the process of ordering, to production, and on Aug 30, take delivery of this awesome car! Damon is super nice and great to work with; I highly recommend him! Also, a shoutout to Eric the finance manager and the rest of the Ewald's team for a great experience!"
"Doug in Sales is great, just got my new SUV with him! My Mom and I have been coming to Doug for years and will continue to, he is great to work with. He is upfront with you and understands that you are on a budget and does whatever he can to get you the best deal on a great vehicle!! Love my new Escape!! Thanks once again Doug!!!"
"Found the truck online and called and spoke with Doug. Over the next two days Doug was available to answer the many questions I had and sent me numerous pictures and videos. I was an out of state buyer and able to complete the buying process over the phone/online. They held the truck for two weeks until I was able to fly in and pick up the truck. It was on the showroom floor when I walked in and looked amazing. Doug was great to work with !!!"
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