Sephora

"No greeting upon entrance from any employee. My friend and I were followed by a strange man from the time we entered the store to the point where I almost called the authorities. I found out later that he was undercover loss prevention named Mike. Have you ever heard of loss prevention making shoppers feel unsafe? Why would a random unkempt man be breathing over our shoulders before we even started shopping? I would never recommend this location, especially if you are African American, or any person of color. I am mortified and disgusted. Shop where you are greeted helped and not profiled."

"Been to this branch a few times, and each time, I was treated like dirt. One time I asked for Amorepacific. They looked at me like I was saying something weird. More recently, I bought jomalone online and picked up instore. I asked if they have any sample of anything to share and they rolled their eyes saying they don’t have any. Like I was begging. Lol. I just bought jomalone. Better to buy online. I thought I was the only one who’s been treated this way because when I go there I’m not always dressed up, but looking at the reviews, it seems that this store has the propensity to hire people who look down on others."

"Upon entering, this place looks like it had a lot of options to choose from. A lot of employees working but none that even were offering up help. I stopped to ask someone for help, and she didn't even speak English. She called someone on her headset to help me. The lady that came was not helpful. I had asked her for items, and they did not have anything in stock. From Clinique to perfume as Coco Chanel. The lady told me to go to Macy's. She kept following us around. Asking if we need anything, it was annoying. Mainly because everything we asked for they didn't have. Sadly, I left not buying anything. Luckily, I was able to get my products online. Sadly, I think I'm better off just purchasing online like I've been doing during COVID-19. I guess like the lady said, maybe if I want something, I'm better off going elsewhere."

"I called two hours ahead of time to make get an appointment for a facial at 4:30pm. I got there at 4:15 let them know I was there early. I noticed some people waiting but I didn’t say anything. The lady who was supposed to do my facial told me she “was running a LITTLE late” I said no problem I’ll wait. Then I saw her start working on someone and 15 minutes went by. I told her my appointment was at 4:30pm and I noticed she was not running a little late. She double booked and had a whole appointment ahead of mine. I told her I couldn’t stay and she did not care she said that’s fine. I asked to speak to the manger and she did not care either. They both did not care for my time for my loyalty and for the thousands of dollars I’ve spent at Sephora. I asked the manger if I can get a discount since they were the ones who double booked me and lied about being on time. The manger went to the back and asked another manager and that person DID NOT CARE EITHER and said no. By this time I was there for over an hour, wasted my evening. This Sephora has horrible customer service experience. Never going back. Telling my friends not to shop there either."