Boucher Auto Body Repair & Paint Center- Waukesha

"Outstanding work all around from Tim Patton and the crew at Boucher Auto Body Repair in Waukesha. Whenever someone hits your car and doesn't leave a note it is very disturbing. But Tim made a difficult situation very tolerable by his work with my car insurance and the crew to repair my car. The quality of the repair is outstanding as was the customer service. Although I hope not to have to use them again for many years, they've earned my business and I won't forget their excellence."

"My car was damaged from an accident. I’ve never patronized Boucher and I thought this would be a new experience so I called both Sales and Service Dept. I spoke with Matt in Sales who referred me to Kevin and Nate who then assisted in seeing that my car was serviced properly. They then took the car to their body shop where Dominic took very good care of me. I have yet to meet anyone of these guys but they sure treated me with so much respect. The job that they did on my car I can’t even explain how I’m feeling right. I would like to say thank you to everyone at Boucher for the attention and upmost respect they showed as being a valued customer. From the receptionist, to all those involved. This is exceptional customer service."

"Being a victim of car theft in Wisconsin has been an overwhelming experience. After recovery, my vehicle was delivered to your collision center in Waukesha, Wisconsin. When I arrived, I was met by Kevin Wegner’s friendliness and warm smile. He appealed to my concerns, and he demonstrated consistency with expressing his willingness to help throughout the process. His genuine spirit made dealing with the insurance company more manageable. Kevin has an incredibly positive attitude, and he never buckled under pressure. His service should be modeled after throughout your organization. Kevin, a million times over, I truly thank you for your kindness, patience, and support!"

"I dropped my car at Boucher for repair on a Monday. I was told it was a three day repair job. On Wednesday, I received 3 updates via email. The first arrived in the morning and said the work on my car was around halfway complete and should be finished that day. The second arrived a few hours later saying work was nearing completion. The third arrived that afternoon saying the work was done and I should receive a phone call to arrange picking up my car. No call came. I called Thursday and spoke to Alex. He said my car wasn't ready and he didn't know why I got those emails. He said he would call when my car was ready. A representative from my insurance company called the following Monday to ask if I still had my rental car. I said I still didn't have my car. She said American Family was notified that the work on my car was completed the previous Friday. I told her I never received any notification, phone, email, or otherwise. She called Boucher and talked to someone in the body shop. She was told there was some issue with two different locations since the body shop had moved to a different address. My car would be arriving at the dealership sometime yesterday and I would get a call. My husband was called. I went to pick up my car. I found out the different location is rather close. I am not sure why it took so long to bring it to the dealership. I went to sign paperwork. I was told I owed my deductible. I had paid that when I brought my car in for the necessary body work. Patty checked and found out that I did indeed pay. I got my key and went to look at my car. There are small cracks in the new headlamp assembly that are not on the side that didn't need replacing. Also, the paperwork reflects that the work on my car was completed last week Thursday. I am disappointed."

"Huge mistake bringing my vehicle to their collision center. I was rear ended and their shop was near by and since it was a big dealer I thought I’d be taken care of but I was not. Dropped my car off and four weeks later they say it’s done. Come to pick it up and the rear end doesn’t line up corrected (tail lights, trunk lid and bumper). Exhaust tips are also still bent and not sitting correctly. Zach said he’d take care of it but a week later I come back and although it was a little better, it still looked off. Body panel gaps were so big I could fit my fingers inside. Zach said he’d take another look and a week later leaves me a voicemail saying “the car still has body panel gaps but this is the best it’s going to get). He also stated they took the car apart but that was a lie. I reviewed my dash cam and the app I have connected to the car and they touched the rear and for a total of 8 minutes the same day I complained and waited a week before telling me they were done. Attempted to speak to the service manager who was unprofessional and immediately became defensive saying “all cars have body panel gaps that don’t line up”. I forwarded the voicemail to my insurance company who then had me send the car to a different shop. That shop kept my car for a week and not only corrected the bad repairs done to my car but found other work needed that was put down in the estimate by Boucher but was not completed. Complete joke of a body shop. Attached are photos of the tail lights not lining up AFTER the they said it was the best it’s going to get."