Hotel Surplus Outlet 16625 Saticoy Street, Los Angeles, CA 91406

"Amazing deals on Walnut furniture! Its a great thing for me to say"

"***BUYER BEWARE **** I Went to purchase a dresser set, they didn't have what I was looking for. Saw a 37-inch TV for a great price! When I got home, 1 of the HDMI port wasn't functional. I brought it back within the stated 72 hours for an exchange. Employee tested multiple TVs that had same failure. Finally found one that was working but had no base. Very helpful and friendly employee tried to swap base, OWNER SAID REPEATEDLY I WANT TO PLEASE CUSTOMERS, BUT THE SALES PRICE DIDN'T WARRANT CUSTOMER SERVICE! HE KEPT GIVING ME AND HIS EMPLOYEE A VERY HARD TIME UNTIL EMPLOYEE HAD TO STOP. I DON'T THINK HOW MUCH YOU SPEND AT A STORE SHOULD AFFECT HOW RETURNS ARE HANDLED. OWNER WAS A REAL JERK!!! I WAS GOING TO BUY A CHAIR THAT I SAW, BUT AFTER THAT EXPERIENCE I DECIDED NOT TO. I WOULD NOT SHOP HERE IF I WERE YOU!"

"I decided to go visit this location today after viewing a few items I wanted to purchase. I put my list together hopped in my SUV and started my drive from Corona. I had a pleasant drive there it was raining out not a lot of traffic just pleasant. When I arrived at the location I was greeted by two ladies sitting at the front desk. They said good morning let us know if you need any help, I said okay and started my way to the second half of the building where all the furniture is situated. I pulled out my list with much anticipation of excitement. As I started to walk around my mood started to change, the items that I was looking to purchase was not on the floor. So I saw two gentlemen working and I went to go ask the question of do you have this in the back. They immediately directed me to the ladies in the front to answer my questions. I started my way to the front list in hand and also the website open. I approached the ladies and started to ask if the items I wanted were in stock. Well as you can imagine each one I asked about was not in stock or just recently sold. At this point I started to get that used car salesmen vibe. How they advertised a car at a reasonable price to get you in the door only to say yeah we just sold that one. I asked when do they update their website and she said honestly they don't, you should probably call first. NICE! And for the folks who will say they sale furniture pretty quickly, it's also pretty easy to update the site to help consumers have a better experience."

"Interesting place, with some hidden gems. Staff is helpful and friendly. I’ll be back, for sure!"

"Great prices for high quality furniture! Definitely worth the trip across town to visit."