Staples 5760 Lindero Canyon Road, Westlake Village, CA 91362

"Went in the store to buy a laser printer. 3 different associates warned me that the toner cartridge that comes with the unit will only print 10 pages and I needed to buy a $50 toner cartridge in order to print the 30 pages I needed that night. I found it hard to believe that the starter cartridge would only print so few pages so I ignored them and took the unit home. After researching the printer I bought it turns out that the starter cartridge will print about 600 sheets. Clearly the 3 associates who tried to hard sell me are either ignorant of the products in the store or are interested in making a sale. My guess is that it is option 2. I will not be back to this store. UPDATE 2-19-18 Toner cartridge that came with the printer is till going strong! Thanks Staples Up-Sale Crew!!!! Update 5-21-18... Original toner cartridge still going.... remember to ignore their upsale!!! Update 7-12-18.... Like the Energizer Bunny, this toner cartridge just keeps going.... IF I do eventually need another cartridge, I am sure Amazon will love to have my business Update 12-20-23….. finally had to buy that toner. Lol"

"Today I went to Staples to have them print out some journal pages for me. I can’t tell you how helpful Valerie was. She was very busy and greeted everyone waiting. She waited on multiple people at a time, to help everyone out. She was extremely friendly and knowledgeable. I had an issue with my phone and she paged Cory who came to my rescue.He worked with my phone and was able to download the files and send them to Staples for Valerie to print. What an awesome staff they have at this Staples. Very helpful and very friendly. Thanks Staples!"

"Solana, from the print and marketing department in Westlake Village, was amazing. She went out of her way to help me with my project. Her customer service went above and beyond. She was always friendly and helpful each time I called her with questions. Staples is lucky to have her as an employee."

"The employee I spoke to just now on the phone was very helpful, so he gets five stars! However, whenever I walk into the store there is never a person around to ask questions. Many stores have cut back employees for economic reasons yet this might be very helpful to have at least one person roaming to see how they can help rather than stand around chatting with fellow employees, therefore driving people like me to just order online. Hope this helps because I HATE to order online. I'd like to be able to stop by when out on errands,run in and see/handle what I am purchasing."

"I have gone there a couple of times for print jobs and each time they delivered the goods. This last time, the young lady who was on duty, took my file and handed me the job back completed, 15 minutes later. Very pleased with her handling. (The day prior I had actually gone to another Staples where I was unable to get the file printed. The personnel on duty at this other Staples, a young girl and a man, both had no clue what to do with the file to get the job done). Needless to say I was really happy that someone was able to handle it in 15 minutes. Then I was looking for a toner cartridge. They didn't have the one I was looking for. A gentleman took me to their console where he helped me order it online and had it delivered the following day to my home. The staff is actually seeing that people are being serviced. Appreciated."