Caliber Collision East Wisconsin Avenue, Oconomowoc, WI 53066

"UPDATE 3/5/24: Caliber Collision’s management team made this unfortunate incident right. The GM for the Milwaukee region personally called me and then the Oconomowoc Store Manager personally oversaw rectifying my situation. I couldn’t ask for better and I’m comfortable now taking my business to them, should I ever need it again. I stopped by Caliber with a simple inquiry, because my 2014 Acura RDX’s fender had separated slightly. It will likely require a simple clip to marry up the two separated pieces. The woman at the reception desk was extremely rude and wouldn’t even have a technician even come assess my situation to even see if they could assist me. Probably the worst customer service I have ever encountered in the business space. There is absolutely no way I’ll go to this business, should I need body repair. I’d highly recommend everyone take pause before doing the same."

"Took my car there twice, and can't fault the work. Do not trust them when they say they work with the rental car places; I was instructed to leave my rental car at the location for pickup and then got hit was a $950 bill three weeks later for the rental not being returned. Customer service evaporated overnight."

"Great service and quality! I took my vehicle here after having issues with the repairs done at another Caliber location, and they quickly repaired the problems. The manager took the time to explain in great detail what repairs were performed, and what the general process looked like. The shop also went above and beyond by cleaning the vehicle inside and out. Fast and professional service, friendly staff, and great work quality."

"The folks at Caliber Collision did a fantastic job. They clearly reviewed all paperwork, provided timely updates to status and timing of the repairs. The repairs themselves were top quality. The car was returned looking great - they thoroughly cleaned the car - almost a detailing approach. Very impressed."

"Helpful, nice, and communicative staff. They were very clear about prices and what was needing repair, they cleaned the car afterwords, and even helped me schedule a rental car while mine was being repaired. The repairs were done earlier than estimated."