CVS

"awful customer service. just spoke to a very rude woman on the phone who hung up on me abruptly and was absolutely no help and impatient. definitely transferring my prescription."

"Just by going in the drive through with people that are customers I can hear the horrible customer service. I've seen them accuse people of being addicts for picking up their scheduled prescriptions for certain medications. I've seen them deny people their medication right after they got off the phone with the doctors and insurance companies and agreed to give the patient their insurance. Definitely not a place I'd ever give business to."

"Obvious short staffing at this location. Only 1 worker for the pharmacy on a Saturday who is trying to answer the phone, administer vaccines and also service prescriptions. Drive thru closed. Huge line in the store barely moving."

"We have one monthly prescription to pick up, and yes, sometimes I have to wait a bit to get it, but I can ALWAYS see that ALL the staff behind the counter are busy-busy-busy, and I know they're doing their best. It's hard to get through on the phone to the pharmacy, but all in all, I'm pleased with the pharmacy and find their text reminders very helpful. The staff seems to change often, but they are always kind and patient. The CVS store is AWESOME. I have always found incredible deals there by using my coupons like a bandit. The supply is always good, and when something is out, a staff member will work with you to get it back in stock as soon as possible. Brodie helped me once or twice with that. The prices are somewhat higher, but the coupons can be stacked and sometimes I laugh all the way to the car at how much money I saved on things I need, in my neighborhood, without having to drive all the way across town to WallyWorld. On 10/23, I popped in to the store with a concern. A new staff member had not scanned my coupons when I shopped a few days before and told me "they were on my card." I didn't think it worked like that and checked my receipt later. It appeared to me that the coupons had not been applied, and there were MANY. I spoke with RJ and Katelyn about my situation and they studied my receipt for about ten minutes until they had it figured out. RJ ran out to the floor to get different products to scan them to check against the receipt. It took a while, but they were able to calculate how much I missed saving due to the other employee's error, and they took it off my new purchase. Folks, it was a HUGE savings. They were kind, patient, understanding, and determined to make things right. I LOVE THIS CVS! Thanks, RJ and Katelyn! Keep up the good work. See you next time."

"35 minute pharmacy drive thru wait at 11pm and not a single other customer in the entire store. Still ok, better off that they were at least open instead of being forced to wait 10 more hours to receive emergency prescriptions!"