Shoe Dept. Encore,

Saint Paul, MN 55109

"Where are the shoes?! It used to be a decent spot to purchase affordable and decent shoes... a few years ago. Today, not so much. The store is a massive mess, displays empty, tons of empty boxes with no shoes at all, and lack of service/help in the store. I spent about an hour just trying to find a pair, and when I did, I eventually found my size. The only other matching size is for the same foot. Same copy-paste response from whoever handles responses to reviews for months. Honestly surprised, they are still open. The few customers that were actually there also walked out empty-handed."

"I have been to this store many times before and always left satisfied typically. Today as we anticipated finding shoes at this location for our kids for school.... we left within only a minute or so of entering the store.... the entire place was a disaster with boxes and shoes and tissue paper from boxes all over... every isle looked like a tornado went through... passing the check out counters you could see the same situation in and around it. There's no way we were searching through that mess to try and locate anything that could fit our kids as there were also many different shoes in wrong shelving spaces. I hope the place can get more help or someone that cares about the store and its customers so we can go back and actually purchase items next time."

"The store had a lot of inventory though a lot of it was on the floor and few display shoes actually had their stock nearby. Right off the bat we were hit with about six handwritten signs with different information. It was a bit insulting to see that and then the store looked like a tornado had gone through. Then there was the staff.... they were rude and it seemed like the idea that peoples were lined up to buy shoes was an inconvenience. The name brand shoes only had one in the box which is a pain when needing to try on shoes. It would have been helpful if the clerk said something before going to the back to get the other shoe. I worked in customer service for many years and I can say that as a customer I felt unappreciated and unimportant. When I buy shoes a "Thank You" would have been nice."

"Back to school the store was really shopped rough but the staff was incredibly friendly. Everyone in there was working I did not have to wait for any service they were extremely friendly. This is the old staff from one of the famous footwear stores in the area. It was a nice surprise to walk in and see them all working there together as a team. The selection is really good I ended up walking out with a pair of shoes exactly what I was looking for. I will definitely be back to shop some more. Great variety lots of dress shoes for women that's such a plus a lot of stores have stopped caring women's dress shoes."