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ALCIVIA - Durand Business Office
514 East Main Street, Durand, Wisconsin, United States
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About the ALCIVIA - Durand Business Office
ALCIVIA - Durand Business Office is a leading agricultural and energy cooperative located in Wisconsin, United States. Specializing in areas such as agronomy, animal nutrition, energy, and grain, ALCIVIA offers a full range of products and services to customers in Wisconsin, Minnesota, Illinois, and Iowa. The institution operates during open market hours for contracting grain and provides competitive operating loans and input financing options. With a focus on innovation and responsibility, ALCIVIA is dedicated to helping farms and businesses achieve long-term success. Led by CEO and President Jim Dell, ALCIVIA is committed to providing top-notch services and products to its customers. Join ALCIVIA in their mission to create a future without boundaries through financial responsibility, integrity, and safety. Visit the Durand Business Office at 514 East Main Street for all your agricultural and energy needs.
Photos of ALCIVIA - Durand Business Office
514 E Main St, Durand, WI 54736, United States
Opening hours of ALCIVIA - Durand Business Office
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of ALCIVIA - Durand Business Office
"We prepay. They have over a thousand dollars of our money. I called this morning because we were extremely low. Was told a 150 charge as well as a gas leak check fo 75 dollars would need to be paid ..upfront."
"If I could give less than 1 star, I would!! We bought a home November 10th and are new to needing propane. After calling and calling them, I finally got someone to return my call, who left a voicemail indicating where I could find their application for service. Their application was incredibly confusing for someone new to propane, so I called and called again for assistance, no response. I completed the application the best I could and submitted it on November 6th. After a month of not hearing anything and the application saying pending on the portal, I again called and called and eventually got someone. She indicated that my application was in the pile but that they would work on it that day and I would receive an email. We are now at December 27th, the application still says pending and I again, can’t reach anyone at Alcivia - Durand. Obviously they don’t want or need business, as their actions are showing."
"We started out with Countryside 12 yearas ago and there were no issues at all. Since they joined the co-op, there is a decidely different attitude. When you finally have enough money to pay for a fill, they lecture you about letting the tank get below 20% (even though they are well aware of your situation because they insisted on having a promise to pay from Energy Assistance before you order). Then there is an upcharge if you ask to be serviced for any time other than what is convenient for them even though you are OUT OF FUEL because of your lack of $$$ to buy fuel. They may show a family attitude with their staff, but that is not the attitude they display to their customers. What would a little empathy and kindness cost, I wonder?"
"The secretary is wonderful. She was super super friendly and really helpful. We just switched to natural gas when they took over so I can't speak on the actually propane service. What I can speak on is trying to get our tank picked up. I called, they got us scheduled super fast which was amazing. The day of comes, my husband, my son and I are home, all of a sudden I get a call from an unknown number so I let it go to voice-mail. I listened to it right away. Our cars were in the way. I RAN outside and he was already gone. So I call back and he is leaving town and he'll fit us in where he can somewhere in the week. Monday comes around and nothing. So I called and scheduled another pickup for Friday. At some point on Tuesday he picked up our tank. Super chaotic propane guy ."
"What is going on with this business? I am on keep-fill and I've seen the truck one time this winter. Now I am less than 5%. I called last week and told them I was less than 20%. What the hell kind of business is this? No one answers the phone. I leave a message and get a call from Madison? Folks, if you can't get me propane, let me know and I will gladly go elsewhere. I have to put one star up on the Board or I can't even post this, but this is horrible. I will be finding someone else immediately."
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