Jimmy John's

"We frequently order from JJ's for meetings and very seldom have an issue. Our order was missing the soda today and when I called, the gentleman was extremely apologetic and delivered the drink to us right away! I mean within minutes! (the guy also had a great beard) They even offered us a free cookie for the trouble. Absolutely incredible customer service, great food, great price. Jimmy Johns 10/10"

"Listen, I love the food from Jimmy John's - it's my go to food when I'm sick. But yesterday I ordered a sandwich... a #14, add cheese, add bacon, add pickles. They forgot the bacon, so I was comped a sandwich. Called today because I'm still sick, asked for the same sandwich and this time they forgot the pickles. It sucks getting upset at a food place because they just can't get the orders right, but that's exactly what happened here only twice in two days. Hard coincidence maybe, but still sucks because I ordered for comfort food and wasn't comforted."

"We dined in later in the evening (tonight), and the only customers who were dining in (a few others came for pick ups and take out) we let our son (almost one and a half) run around a bit and play before getting back in the car. The (I assume) manager on duty pretty rudely told us something along the lines of "We have other customers if he screeches again I'm going to have to ask you to leave" I can only assume this because he told it to our (12) daughter and niece rather than the parents until my wife asked him to tell her what he said. To be fair I can understand if he had staff with a headache or a migraine or something and it was making it worse. However my son was mostly giggling and being a happy toddler, still I understand it. But it was how he said it more than what he said. If he had approached us or was polite about it I absolutely would have understood and taken him out."

"My staff and I have ordered food here before with no problems but todays staff during the lunch hour did not appear to be very happy or friendly, and the store was in disarray and the ice machine was not working including a soda flavor. We had both asked for our sandwiches and wraps to be cut in half and that didn’t happen either. For the price of eating out these days one kind of expects a little better experience. It’s uncomfortable being around staff that seems to not even want to be there. Maybe it’s an off day?"

"We had an order for two party platters and a couple of slims set for a 430 pickup. Not so freaky fast. With Jimmy John's reputation I thought it all would be ready by 430. Nope. I got there to pick our order up at 430 and I waited until 445 for my order to be ready."