Lane Bryant

"Service was fantastic, very clean and inviting atmosphere. I highly recommend stopping in and seeing what they have to offer."

"I called the store location in Green Bay, WI on 11/8/23 and spoke with a woman on the phone about an exchange for a bra. She was pretty rude and wasn't really listening to what I was asking. I didn't have the order number of the exchange at first, but I found it and called the store again. I could actually overhear the storeworkers whispering saying "Is that her again?" And then I spoke with a woman I believe her name is Joy or Joyce. She was a bit rude at first but she at least put my mind at ease when she found proof of the exchange in their system using my phone number. I do like shopping at Lane Bryant but I think maybe some of the store employees could benefit from some active listening and empathy training. I know some customers can be difficult and I've lost patience before also working in the customer service industry. I really hope the store employees at the Green Bay WI location see this review."

"Deborah is an absolute angel. She is a sweet and caring woman who went above and beyond to help me find the right size bra. I had been struggling for years with ill-fitting bras, and it was starting to take a toll on my self-confidence. I had tried various methods to measure myself at home, but I could never seem to get it right. That's when I decided to seek professional help, and I am so glad that I did. I walked into the store feeling nervous and self-conscious, but Deborah immediately put me at ease. She greeted me with a warm smile and a friendly hello, and I instantly felt comfortable in her presence. She took the time to listen to my concerns and understand my needs, and she assured me that she would do everything she could to help me find the right size bra. Deborah started by measuring me using a measuring band. She was gentle and respectful throughout the entire process, and she made sure that I was comfortable with each step. She explained that bra sizes can vary between material and styles, so it's important to try on different sizes to find the perfect fit. She also explained that the band size and cup size are equally important when it comes to finding the right fit. After taking my measurements, Deborah brought me a selection of bras to try on. She helped me into each one, making sure that the straps were adjusted properly and that the band was snug but not too tight. She also checked to make sure that the cups were filled out and that there was no spillage or gaping. As I tried on each bra, Deborah provided feedback and suggestions. She pointed out the differences in fit between each style and helped me understand what to look for in a properly fitting bra. She also encouraged me to be honest about how each bra felt and to speak up if I had any concerns or questions. Throughout the process, Deborah was patient, kind, and understanding. She never made me feel rushed or pressured to make a decision. Instead, she encouraged me to take my time and try on as many bras as I needed to find the right fit. She also reminded me that finding the perfect bra is a process and that it might take some trial and error. After trying on several bras, I finally found one that fit like a dream. It was comfortable, supportive, and made me feel confident in my own skin. Deborah celebrated my success with me, and she even gave me a few tips for caring for my new bra to ensure that it would last. I left the store that dayfeeling like a weight had been lifted off my shoulders. Deborah's expertise and kindness had not only helped me find the right size bra, but had also given me a newfound confidence in myself. I couldn't thank her enough for her help and support. I will continue to shop at Deborah's store for all of my bra needs. She has become more than just a salesperson to me; she has become a trusted person and confidant. Whenever I have a question or need advice, I know that I can count on her for honest and helpful answers. Deborah's dedication to her customers is truly remarkable. She takes the time to get to know each person who walks through her store's doors, and she treats them with the utmost respect and care. She understands that finding the right bra can be a sensitive and personal process, and she handles each customer with grace and compassion. Not only does Deborah help her customers find the right size bra, but she also educates them about proper bra fit and care. She explains the importance of wearing the correct size bra and the impact it can have on a person's overall comfort and well-being. She also provides tips and tricks for extending the life of a bra, such as hand washing and air drying. Deborah's impact on her customers is immeasurable. She has helped countless women find their perfect fit and feel confident in their own bodies. Her kindness, knowledge, and dedication are truly inspiring, and I am grateful to have had the opportunity to meet her. If you're in need of a bra fitting, I highly recommend seeking out Deborah's expertise. She is a true professional who genuinely cares."

"Worst experience of my life… after searching and trying on several bra’s without success you would think a sales rep would offer to help me. No. Neither of the two rude sales associates couldn’t be bothered and when I asked for help they ignored me. This place was recommended by a sales associate at a competitor. I wouldn’t recommend it to anyone. Unless you enjoy being treated like an inconvenience."

"I'm done with this company. For the THIRD time, I shopped on line and made purchases only to receive an email a WEEK later, telling me that they canceled my order because they didn't have the items. If they didn't have them WHY did they allow me to order them ? Why is their inventory not in real time ? There are so many better stores with better customer service. You've screwed me for the last time."