Advance Auto Parts

"I give this store 1 star for hiring people that are so disrespectful to customers. I recently had a very disappointing experience at Advance Auto Parts. My boyfriend purchased a part costing $120, plus a $60 deposit for returning the old part. Unfortunately, the part sold to him was incorrect. When we tried to return it, we were told it couldn't be returned because it was open and dirty. Despite this, the part and the receipt were kept by the store. I was brought in to help as I speak English well, and after discussing with the staff, it was agreed that if the part was cleaned, it could be returned. However, this was not what my boyfriend was initially told, leading to confusion and frustration. The situation escalated when my boyfriend was incorrectly identified as being of a certain ethnicity by the staff member, which was not only incorrect but also irrelevant to the situation. We felt this was a racially biased assumption, adding to our disappointment. To conclude, our experience at Advance Auto Parts was far from satisfactory. We hope that by sharing this, the store will take necessary steps to improve their customer service and ensure fair treatment for all customers, regardless of their race or ethnicity."

"If I could put -1 star as a rating I would do it, the worst experience buying auto parts, I bought a caliper for my car and the man with the pink hair hairstyle, and the boy with the tattoo on his neck gave me the wrong piece and then they didn't want to give me back the money being still their fault, terrible attention if I could I would close this store THIEVES"

"Not good. I bought headlights and there was only 1 in the package, then they wouldn't take it as a return."

"Online order experience was lackluster. Parts came up missing and when I say missing I mean they gave the parts to somebody else, how do you even manage that? I regret giving them my money. Won’t happen again."

"Ordered a part on Wednesday with them saying it was at the warehouse and should be able to get it Friday or Saturday. Amazon was Sunday and the same price. I like getting items locally when i can. But they failed yo ship it 2 days in a row and my daughter is returning to school with it not fixed. Should have ordered from amazon i guess. The guys on the phone were helpful thus not a 1 star. Just cant count on them. Walker 31854."