BBQ Outlets

"Unethical and borderline illegal. Ordered patio heaters and paid in full. Never arrived. Called and they said they were mispriced and wanted me to pay 2x what they initially charged me. Awful experience. Avoid."

"I went here in interest of what kind of BBQ grills they have as an option and what they offer as I like things to be visual. It's on that right hand plaza next to an Italian restaurant. The owner here as I hear many reference as Sunny is knowledgeable and provided an answer to my questions. As I looked around I witnessed him helping out a lady who came in interest. She was to the point type of person and came off abrasive but Sunny was gentle and kind offering solutions and options with no intent to rush her interest in making a decision to purchase. I heard him provide realistic time frame on the product of her interest. Considering His main warehouse is in Corona, CA as the shop here has a variety of BBQ brands and options. I did hear Sunny say that He carried over 20 brands so if your looking for a BBQ Grill or even a customized outdoor setup for your home I experienced the option to customize to the specs that would fit my idea of space. Thank you for your help and knowing you remain the same with other customers helps me make a comfortable decision on who to go with. Staff here we're accommodating offering water as it was a warm and humid day. Tim Kennan was knowledgeable in what to expect during the whole process of installation. Kyle was extremely helpful in providing additional details of other products I had questions for when Sunny allowed me to look around and the customer walked in. Luke who put together the specs, and what it could look like was open to hearing and tailoring to customize the way I would like my outdoor kitchen to appear. Can't wait to celebrate once I get my new BBQ Grill! Thank you BBQ Outlets I will surely refer you to others."

"I placed an order with the owner Sunny in late December for a Blaze grill, burner, 2 double doors, 1 single door and a rotisserie for the grill. Sunny was very responsive and even offered a discount as I had already placed an order with bbqguys.com. I was initially very pleased with his service and responsiveness. I received my items the next week and did not open them as I was in the process of building my bbq island. The order was delivered from the Corona location. When I unboxed the grill and items a few weeks later I noticed the rotisserie was not included. I reached out to Sunny once again and he stated it was impossible that it wasn’t included. I told him his driver had another delivery on his vehicle for San Diego and perhaps he failed to unload it. I told him that it wasn’t and after spending over $3200 the last thing I would do is haggle over a $99 item. He said he would investigate and get back to me. A week went by and nothing. I reached out to him once again and he was very short with me. Said his delivery guys do not make mistakes but would check once again. It has been over 6 weeks and he has yet to reach out to me. As a small business owner I make it a point to frequent small businesses and give any and all of my business to fellow owners. Unfortunately Sunny has made me reconsider my spending decisions and worst yet won’t give me a call back to even follow up with my claim. I would strongly reconsider purchasing items from Sunny and BBQ OUTLETS. Sad as I was initially very happy with Sunny’s efforts and service."

"we wanted a twin eagle bbq installed, and the old Viking one removed at our custom tile and stone island asap. zack and the install crew made it super easy. handled everything over the phone and email. since we knew what we wanted, loved not having to go to a showroom. installers showed up on time with all the necessary gear, including their own trash can. very impressed with the friendly and professional way this was handled, especially the install guys...the most important element! thank you!"

"Had to redo the bbq because they did not follow my plans. Strike one. Under bar lights not installed. Strike two. Grill I was sold does not come with a rotisserie,I would have gladly paid extra. Strike three. When I pay top dollar for a custom made island I expect great work. Although the island is lovely the owner was more interested in getting a check then getting it right."