Potbelly

"The crew working on the night of 12/19/23 were stellar. Sometimes, things go wrong. The online order system was not operating as designed causing orders to not flow as designed. There were some miserable, piece of work customers who acted like the earth was ending over a 10 or 15 minute delay. Specifically, the little B wearing the tan peacoat. This little "man" was throwing a hissing fit for all to see. Rest assured, the folks behind the counter didn't flinch treating him with respect and dignity (of which he deserved absolutely none). He then requested the store manager's number and left in a fuss. I wanted to reem him out for them but didn't only because I was inspired by the folks behind the counter. We can only imagine how many managers this feeble, tan peacoat wearing, little "man" has requested."

"I asked the girl at the counter to get a pizza melt. She said they had no meatballs and proceeded to ask if I wanted anything else. I thought she meant to substitute the meatballs, so I said no. I continued to stand in line for 7 more min, thinking she was making my pizza melt without meatballs. She then asked "Are you waiting for something?" and I told her I was waiting on my pizza melt. She said "I thought you said you didn't want anything" so I replied, "I didn't want a meatball substitute, can you make it without meatballs? A pizza melt with no meatballs?" She started making it then asked "What do you want on it?" and I told her I wanted everything (everything that would be on a pizza melt). Instead, she added everything on the ENTIRE MENU. Jalapeños, tomatoes, lettuce, ham, and so much oil and juice. It was soggy and disgusting. It tasted like nothing. Absolutely terrible. Apparently Potbelly's needs to teach common sense in their training, because some people need the extra help. Not satisfied whatsoever."

"Ordered Chicken Grill sandwich. Was kinda skeptical when I saw the sandwich but the taste is amazing. Found myself a new goto place for a sandwich."

"Came in about a week ago, and was blown away by the service. The very friendly staff made it seem like we were best of friends, and the ones that may be less social were still nice with us. We ordered a mac and cheese along with sandwiches. The guy at the checkout said he wasn’t sure that the mac was top notch quality, so he gave us a discount. The mac was still good so no complaints there. Lobby was fairly clean. I have years in service industry, including sandwich shops, so it was obvious to me that they just got done with a lunch rush. Was pretty clean considering the circumstance. I was impressed."

"On a scale of (1-5) Cleanliness: 5 (Clean Restaurant and Fun Theme) Service: 5 (Staff was friendly and helpful) Food: 4.5 (Subs are good and taste fresh, Multigrain bread is very dense, Oreo shake stands out and as one the best any chain offers) Value: 3.5 (Slightly above average value compared with sub price points from other chains, free hot peppers)"