Valvoline Instant Oil Change
732 South Gammon Road, Madison, Wisconsin, United States
About the Valvoline Instant Oil Change
Valvoline Instant Oil Change is a well-known car repair and maintenance store located at 732 South Gammon Road in Madison, Wisconsin, United States. With a focus on providing quick and efficient oil changes, Valvoline Instant Oil Change offers a convenient and reliable service for vehicle owners. Their team of skilled technicians are dedicated to ensuring that your car receives the care it needs to run smoothly and efficiently. In addition to oil changes, Valvoline Instant Oil Change also offers a range of other automotive services to keep your vehicle in top condition. Visit them today for a fast and hassle-free experience!
Photos of Valvoline Instant Oil Change
732 S Gammon Rd, Madison, WI 53719, United States
Opening hours of Valvoline Instant Oil Change
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
08:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Valvoline Instant Oil Change
"Waited for an HOUR for an oil change before we left! The employee had the entire line back up to let in two cars in front of us (one who was waiting as long as us, the other came AFTER us) while we were next in line. Usually Valvoline is a quick oil change. Not this one!!"
"My go to. 5 stars every time. Always busy and for good reason. Henry helped me out most recently and was friendly, professional, calm cool and collected. I see no reason to get my oil changed anywhere else. Thanks!"
"I came for a simple oil change on 11/17 and agreed to have my air filter changed as well, but I wish I hadn't. Immediately upon leaving, my car started having issues accelerating (I had no issues prior to this in the 6 years I've had my car) and later the engine light came on. I returned a few hours later, explaining my situation. The employee told me it must be my transmission because my oil level was fine. I again explained the issue, telling them this was not a problem before my service, and they checked the engine code. At that point, 5 employees proceeded to stand around the hood of my car, laughing and chatting for ~30 minutes while they tried to figure out what was causing the issue. As the only customer there for the majority of that time, and the only female, I felt very uncomfortable in this situation but that's beside the point. They determined the air filter wasn't properly installed and decided to replace it, which took about another 15-20 minutes. They figured out how to clear the engine code and sent me on my way telling me to come back if I was still having issues. Much to my annoyance, my car was still having issues upon leaving but by then I had no trust that they knew what the issue was and how to fix it. I finally got an appointment with a mechanic on 11/27 after ~10 days of the same issues. At my inspection appointment, I was told the air filter was not properly installed because a piece that holds it in place was broken, and not by normal wear and tear. The total cost to replace it is going to be over $500. I called Valvoline Customer Service that afternoon, a claim was started, and I was told the manager of this location would review the information and reach out within 24-48 hours, but it shouldn't take that long. I sent in a video from my mechanic showing the broken part along with other pertinent details. It has been 4 days and I have not heard from anyone. I've reached out to Customer Service a couple of times and have been told each time that the manager should be calling me tomorrow. The manager never called "tomorrow." I consider myself an understanding person, but this has been a terrible customer experience. I'm expecting Valvoline to reimburse me for the total cost of this repair and hope this gets resolved sooner rather than later as it shouldn't have happened in the first place."
"I’ve been using this location for my oil changes for the past several years and over two vehicles, and it will always be my favorite. Amazing customer service, they give you updates on wait times, they don’t try to push unnecessary sales on you, and everyone is super friendly in general. As a young female, it can be hard to find respectful auto professionals that take you seriously, but I’ve never had a single issue here. I recommend this spot to my friends as a convenient and pleasant place for car services. Thank you very much! I’ll be back!"
"Boy oh boy were these guys having a bad day. I hope every day isn't like this. I got there and there was a car and a truck in both bays, but I was next in line. This is 11am on a Tuesday, so not a particularly busy time. I was told it get in line behind Bay 1, since the truck in Bay 2 needed an oil plug and someone was going somewhere to get one (not sure what happened to the original one!). There was at least six guys working so I decided to wait. About 20 minutes in, one staff came to my car to ask me if I wanted to keep waiting saying in could be another hour, without any explanation. I decided to wait because it didn't make sense to me that it could take another hour to do the ONE car ahead of me (boy was I wrong). Another 30 minutes passed and I decided to use the bathroom and check on the wait. See pics of bathroom (no words!). Apparently they were waiting on a car filter for the Volkswagon, but it was here now. Good news, not quite! Still another 45 minutes to complete the oil change (are you kidding me)! I decided to leave. The cars waiting behind me and beside me also left same time! No words!"
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