Eddie Bauer,

66 West Towne Mall, Madison, WI 53719

"Ordered online and used $15 of my rewards, when I made a return I was told I would not be refunded the $15. Was given option to discount item in store but I shop online because my size is only in store if someone else made a return. I looked around and didn’t find anything so I asked for help finding stuff in store and was basically told they me they can’t help me find it and I’d need to dig around. Disappointing experience, you’d think for how much they charge they could afford to kick me a gift certificate."

"Good collection of clothing. Great quality. The store has a variety to choose from. A little bit pricey but you will get quality products. The store employees are very helpful to their customers. Would definitely visit again."

"I just bought a new roller duffle for flying and love it. After 7 flights it's still like new. Very easy to roll and to pack. The various pockets make sense and all get used. I almost got the bigger size but liked the color of the Expedition 30 the most. It easily fits a weeks worth of clothes and supplies as I mostly live in hotels. It's very light weight and with everything I like to pack I'm still under 50lbs."

"Great customer service and high quality merchandise. I especially appreciate Ashley who recognizes me when I come in. She is friendly and helpful even on days when the store is busy. She recently helped me with a complicated return and I really appreciated her expertise. I am thankful to have such a great store locally."

"I purchased a down coat which had a shedding issue. When I returned (with receipt), they were extremely helpful. I returned for the same coat because I loved the style, and it was very warm. Works perfectly now and l looks great. Very impressed with the courteous employees."