Lamps Plus

"Lori (Lamps Plus) is the absolute best. She was with me from start to finish for the remodel of my 4000 square-foot home. I gave her my ideas and she came up with incredible options for lighting, smart fans and bathroom fixtures. The house looks great and I owe it all to her."

"Worse customer service in this store. I bought my chandelier from this store. They sales women order the wrong rods. I hired installers from Facebook. I had to pay them 1000$ to install it. They came and find out it has the wrong parts. I still had to pay the installers since they rented the equipment. I called the same locations 3 days. Tom and Catherine the managers were unprofessional. They were supposed to pay me 150$ that they never did. I just let it go I didn’t want waste my time and energy. I will never shop in this store again. And I Will definitely talk about it in my podcast to aware people."

"The best customer service! I made an online purchase of a fan. The fan wasn’t functioning as expected. Not sure what to do, I went in and spoke with Thomas and Chris. They gave me assurance they would be able to help me, told me what I needed to do in regard to getting an approved return for an online item to a store. They also helped me shop for a fan which would function properly in my setting. I was able to return my online purchase and get refunded, as well as pick out a new fan that is being shipped to my house because it wasn’t in stock. They bent over backward to help me and make sure I was treated as a valued customer!"

"I recently had the pleasure of making another purchase at Lamps Plus, and once again, the experience exceeded my expectations. Over the years, my family and I have been loyal customers, and this latest interaction with the store's associates, particularly with Kathryn, has compelled me to share my positive experience. From the moment I entered the store, the staff at Lamps Plus demonstrated exceptional customer service. They were knowledgeable, friendly, and went above and beyond to assist me in finding the perfect lighting fixture for my home. This outstanding service is a consistent aspect of the shopping experience at Lamps Plus, and it's one of the reasons we keep coming back. However, my most recent encounter with Kathryn truly stood out. She went the extra mile to help me with my purchase of the Maria Theresa Golden Teak Crystal Chandelier. Kathryn's attention to detail and commitment to customer satisfaction made the entire shopping process enjoyable and stress-free. As for the Maria Theresa Golden Teak Crystal Chandelier itself, I couldn't be more pleased. The chandelier has become a stunning focal point in my home, and I've already received numerous compliments on its elegance and craftsmanship. The quality of the product is a testament to Lamps Plus's commitment to offering top-notch lighting solutions. In conclusion, I want to express my gratitude to Kathryn and the entire team at Lamps Plus for consistently delivering exceptional customer service. It's clear that their passion for lighting and dedication to customer satisfaction make Lamps Plus a standout in the industry. If you're in the market for high-quality lighting fixtures and a shopping experience that goes above and beyond, I highly recommend Lamps Plus. Thank you again for all of your help—I couldn't be happier with my purchase!"

"Though I needed 4 shades, two of each for 2 different, really big, tall table lamps, I could not find a matching set of two for each in the sizes and styles I wanted with Lamps Plus. However, the representative Tamra at the Fair Oaks store helped me locate what I was looking for elsewhere. Tamra really gave it her best as you can see in the photos. Thanks Tamara for going above and beyond and I'll be back."