Firestone Complete Auto Care 4060 North 60th Street, Milwaukee, WI 53216

"I called and the next day I was getting my new tires it took awhile but it was worth the wait and very kind guy who assist me in getting th we job done well done"

"I was scheduled for an 8a appointment. I called to notify Jay, the manager, that I would be five minutes late because of the snow. Jay then asked me to come in at 10 because the technician had yet to arrive. I agreed and checked in with Mervin at 10 am only to be told at 10:25 that the technician wasn't there, and he didn't know when he would arrive but that Jay would get him. The technician arrived at 10:45 and made small talk with another employee for over 5 minutes instead of immediately working. Mervin assured me that my car would be the first in for an oil change. By this time, it was 11 am, and my car still needed to be worked on. My car was completed at 12:11, over 4 hours from my original appointment. Horrible experience! There is a good chance that I will not return for services."

"Very nice location. I got a flat tire and had to go in without an appointment. I was able to get my tire fixed within the estimated time. Efficient and helpful service!"

"This place doesn't deserve any stars; it should be closed down! I took my vehicle in for what I thought would be a routine brake service. I was informed that the rear rotors, calipers, and brake pads needed to be replaced. The cost was $1600, which was high, but I figured I would pay it and get the job done. After it was completed, I parked it for a while in the garage. When I did start driving it again, I began hearing a popping noise. It would occur whenever I would press down on my brakes, and it was coming from the back end. I was worried that it might have something to do with my axle, so I took it to the dealer and paid 190 dollars for a diagnostic check. Upon checking my vehicle, the mechanic told me that my rear brake pads and rotors had to be replaced because someone had placed used brake pads on them. Firestone refused to give me a refund. Had the nerve to say they would fix the issue for free. I wouldn't trust them to do an oil change! I believe that they are crooks; they are preying on people. I am going to seek legal consultation."

"This locations “Recommend” to repair takes advantage of the customers not knowing vehicles and vehicles parts. For Example A Control arm is comprised of either stamped steel, cast iron, or cast aluminum. Steel and iron control arms deliver strength, sturdiness, and the ability to resist damage. Therefore if it’s not broken, bent, or deteriorated it is not needing replacement. The Control Arm holds the ball joint and bushing, these are the parts of it that would be the most likely of what is needed to be replaced. Would a customer likely know to ask that? This then leads to question the honesty of parts being replaced and/or repaired. In the case of a Control Arm a customers’ original Control Arm can be just fine to be used and it is the ball joint and/or bushing that is needed and should honestly only be the “Recommended” repair and invoiced for? Therefore, are customers paying for what is “Recommended” as if that “Recommendation” has been actually what has been done for them, though in reality what has only needed to be done is what was REALLY repaired or replaced? comprised of either stamped steel, cast iron, or cast aluminum as their primary material. Steel and iron control arms deliver strength, sturdiness, and the ability to resist damage. COVID WAS A MESSAGE NOT JUST A MOMENT. Let’s take the best of care of people."