Kohl's

"I shopped at the Bayshore Kohl's today (02/26/24). It was one of the best shopping experiences I've had in a long time. The 2 associates that helped make my shopping experience so wonderful were, Pebbles and Lisa. They were the perfect tag team. They helped me with using my coupon APP on my phone to make sure I got all of my coupon credits. They were friendly and patient with me. I recommend doing shopping early in the day, if you want a pleasant shopping experience. I give Pebbles and Lisa 5 Stars for excellent customer service."

"I went into the store for a late night run and Nancy helped with everything I needed. She was so friendly and very efficient. I really appreciate her being there! Will definitely come back to this kohls for anything I need!"

"Tha associate at the cash register saw that I was having a problem opening the outside door. The door was frozen. Before I even told her about the doors, she already called a manager. I like the proactive response on her part. She also explained why I could not use a percent off coupon because I was buying a Nike product. Her explanation was clear and concise. She made the experience at that store very pleasant. Pauline"

"I went to return some Amazon things today at your store and was SO pleasantly surprised with your employee, Charles! Charles was fantastically positive and patient with my many returns. He was welcoming and easy to talk to. He had NOTHING but FABULOUS things to say about working at kohls (which is rare to hear an employee stay about their workplace) and his coworkers. He is a FANTASTIC employee who is efficient and hard working. I wish more establishments had such wonderful employees."

"I'm giving the 4 stars because on all other occasions, this location has been great. The store is clean, and everyone I've interacted with have all been very friendly and nice. Except this one last visit, when I went in to do an amazon return. I write this in the hopes that this was an isolated incident and no one else is ever made to feel the way I was. I was in line to do an amazon return, waiting for the lady in front of me being helped. I could see that the rep (her name was Liz, with short white hair and frames glasses) was very nice and helpful to the customer who was having trouble getting her amazon pick up order. As she was finishing up, a few more people came behind me to the line, and one of the customers walked past the line to the front. She was there to pick up an amazon item too. Apparently her code wasn't working properly, and she voiced it. As soon as Liz was done with her current customer, she told the gal that was having problems with the pick up order that she could help her. I had been waiting in line, but not a word was spoken to me, and Liz never asked me if it was ok for her to help someone else first even though I had been waiting a while there. In fact, she never did say anything to me throughout the entire time I was there. The gal picking up her order actually told Liz to help me first, since I was in line, and that she could wait (very polite on her end!). At which point, I expected Liz to say something to me. All she did was wave me over. Then she just waited without saying a word or looking up at me, until I gave her the return item and showed her my code. She did say one thing to me at the end of the transaction: "here's your code for $5 off." That was all. Then as I was leaving, I saw and heard Liz greet the customer behind me with a smile. So I don't want to be paranoid, but I was the only Asian in the store. And I did look scruffy because I had come from just taking a walk in my leggings and workout top, with my hair pulled back, while the other customers looked pretty and fresh. But I hope it's not Kohl's policy that customers take a shower and dress nice to get polite customer service."