Firestone Complete Auto Care 12300 West Burleigh Street, Milwaukee, WI 53222

"Really frustrated. I scheduled an appointment with a weeks notice for my car to have an oil change. When I made the appointment online it required that I enter the make and model of my car. I figured with this information they would know what kind of oil change and any other materials they would need. Dropped my car off at ten and was told they didn’t have the appropriate filter for my car and if I could leave my car there all day. An all day oil change is ridiculous. Especially with a weeks notice. I would expect them to plan in advance and have the materials required for the appointments that are booked."

"I do not understand but my experience this second time was terrible. I made an appointment to get my brakes inspected. I need a oil change and tires rotated. They gave me a 10 o'clock appointment. I brought my truck in at eight o'clock because, the weather was not too good. The day of my appointment I dropped my vehicle off. There was not that many vehicles in parking lot. I NEEDED my brakes fix that day. I call them at 12 o'clock. They still have not expected my vehicle. So they decided to call me at 3 o'clock and tell me that my vehicle was fine. I didn't need no brakes oil change or tired rotated. Keep in mind they put the sticker in the window. Telling me to come back to them to have these things done. I drove off with my vehicle not fixed and they made me pay for the inspection, something they did not do. My whole day was messed up I lost $40 to Uber. And I was late picking up my kids that evening. I had to pay a fee for it. The next day I made an appointment with another mechanic shop. They looked at my vehicle and I fixed my brakes. And they did a very good job I highly do not recommend firestone for anything."

"I’m not sure what is going on with this location but I’ve never had any problems until now. I went in Friday for an oil change. It took them forever to get my car to the back even though I had an appointment. I didn’t notice until Sunday that there was a big puddle of oil leaking. I immediately called and luckily they were able to get me in asap. Had I not noticed the leak, my car would’ve been done. I’m giving them a 2 ⭐️ because they fixed the problem in a timely manner, at no charge because it was an error on their part. I will not be going back to this location simply because an oil change is a simple mechanical procedure. If they can’t get that right the first time, why would I entrust them with anything else pertaining to my vehicle? They didn’t even offer me anything to clean up all of the oil the leaked on my driveway."

"Just took my car for an oil change. The appointment was booked (by phone and not online) and confirmed yesterday. When I arrived, I was told I did not have an appointment. There was also no information in the computer system. I was told it was the call centers fault. They said it happens all the time. Since I had no appointment, they would not complete the work that I had scheduled. When I asked for a manager, I was told there is no manager. I would encourage everyone to avoid this place. Reliability is important. With a lack of a manager there is just no accountability."

"Made a simple oil change appointment for 9:30am and my car was still not in the garage after 45 minutes past my appointment time. When asked why it took so long, my response I received was the tech must be moving slower than usual this morning. Regardless of how slow someone is moving, appointment times should be respected. There was a reason I made an appointment and didn't just walk in."