McDonald's,

606 Falls Rd, Grafton, WI 53024, United States

"I am writing to bring to your attention an issue I recently encountered regarding the customer service at this branch. During my visits, I have consistently experienced a lack of professionalism from one of your staff members. There have been instances where this employee has been dismissive and short with me, prompting me to address the situation directly with her. I believe it would be beneficial for this individual to undergo retraining to ensure a more positive and customer-focused approach. I believe it would be beneficial to discuss this matter further and provide additional details regarding the specific individual involved. I am available at your convenience to discuss this matter in more depth. Thank you for your attention to this concern."

"I recently had the pleasure of being served by Kenden at McDonald's, and I must say, the experience was exceptional. Kenden's positive attitude and friendly demeanor truly made my visit memorable. Not only was he efficient and attentive to my order, but he also went above and beyond to ensure I had everything I needed. His genuine smile and willingness to help created a welcoming atmosphere that brightened my day. Kenden is a shining example of excellent customer service, and I look forward to returning to McDonald's knowing that I'll be greeted by such a dedicated and enthusiastic team member."

"I’ve been seeing a lot of complaints about the poor customer service online about this specific McDonald’s lately and I usually ignore those type of posts because you never know what someone is going through that day. But when I went there today is solidified how accurate people are when they say the lady blonde (very) young lady at the first window has a TERRIBLE attitude. It’s not ok to be customer facing and to take your frustrations out on every single customer. If you hate your job and people, go work at a factory. The first window people always make a world of a difference how a customer foresees their entire visit. Management needs to handle this issue as it is clearly ongoing based on the other review I have just skimmed as well."

"Rebecca has the worst attitude and customer service. Please don't take your frustrations out on the customers sweetie. All I asked for was fresh nuggets. I hope whatever you're going through gets better and you can provide better service to others. Thanks"

"I don't even think this deserves a star really. People and you guys said it was tempt when I called Went to McDonald's for lunch today For my lunch break Took one little bite and oh my gosh Very disappointed and you say this is cooked."