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Sleep Number
11530 West Burleigh Street, Wauwatosa, Wisconsin, United States
About the Sleep Number
Sleep Number is a renowned furniture and home goods store located at 11530 West Burleigh Street in Wauwatosa, Wisconsin. Specializing in innovative sleep solutions, Sleep Number offers a wide range of mattresses, bedding, and accessories designed to help customers achieve their best night's sleep. With personalized comfort settings and cutting-edge technology, Sleep Number is dedicated to helping individuals improve their overall sleep quality and well-being. Visit us today to experience the ultimate in sleep innovation.
Photos of Sleep Number
11530 W Burleigh St Suite 100, Wauwatosa, WI 53222, United States
Opening hours of Sleep Number
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Sleep Number
"The short version is: the “100 night sleep guarantee” is actually a $500 expense. And the mattress itself was incredibly uncomfortable no matter what we tried. Buyer beware. Five Hundred Dollars (actually $525?!) completely wasted. Note, this review isn’t about the particular store, it’s about Sleep Number and the company/products as a whole. Here are the key points of the bed (P6 - so middle/upper range) and company: -Always felt like an air mattress, even though the store model was comfortable, this was different. Even when we added a 3" latex topper, it still just felt like we were laying on huge air capsules (since that's what it literally is), and you could always feel the other person move. -The app with profiles is inconsistent and buggy - honestly it seemed confused like it couldn't actually handle profiles with body weight inputs. Sometimes a 35 feels rock hard, sometimes it feels like you're sinking in. Sometimes you've been laying still for a while and it suddenly tries to adjust. -Installation was backwards when connected to the app - left side of the app adjusts right side of the bed and vice versa. Tech support had no solution aside from "Just use the app backwards" which, fine, is manageable but not the support you would expect from such a big purchase. Up until this point, we decided that this wasn't going to work for us. We felt personally dissatisfied, thinking it's a good solution for others but we tried and it just wasn't our solution. BUT THEN. We set up the return and were told that there was an additional $250 fee to return, even though our sales person was explicitly clear that the risk for trying it out on the 100 Night Guarantee was only the original delivery charge (which still felt like a lot for a few guys in a rental truck who *see above* couldn't install it correctly). This expectation couldn't have been more clear, and I verified with others who had also been considering one that they had been told the same thing. An uncomfortable mattress is one thing. Being lied to, and having this lie double what we spent is not okay. I am not sure if they instruct their sales people to outwardly lie, or if they are not fully aware of this practice. Either way is not something anyone should be comfortable with. It turned the entire experience into a scammy feeling - the conversation to process the return seemed like they do this regularly and this hidden $250 charge is a part of their business plan. Because of this practice, I'd strongly deter anyone from ever purchasing a Sleep Number. Ever. Other companies make adjustable beds, at a lower price point, and without deception and excess fees. We are now on a much happier mattress that works better for our preferences. But here's the other end of the story. Shortly after us, a friend had also started mattress shopping and was looking at Sleep Number. Knowing we had gotten one, she asked me what I thought. Would the experience have gone as expected, I would have told her "We found it uncomfortable but I encourage you to give it a try". But because of the way this whole experience went, I just told her to not buy from Sleep Number at all. I hope the extra $250 is worth this lost sale, because that's the part that clinched it. Mattress of regrets indeed. Edit to add, and because I cannot reply to the company's reply - if there are return fees, how come your sales people don't know about them? Why would they tell me there are not? Do you have them lie? Or do you put in a clause saying 'we can charge you more at any time for any reason'? Either way is deceptive."
"Dana was awesome. Wasn’t pushy on trying to upsell us and in doing so will earn our future business. Told her my wife’s needs for a pillow and she walked step by step through the pillow selections to find the perfect one."
"I visited the store on Burleigh looking for a bed for a family member with a medical issue. Dana was my salesperson and she was knowledgeable, friendly, and patient as she walked me through the options based on my need. Never did I feel rushed or pressured to make a purchase. I ultimately did make the purchase and as a result of my experience 2 more family members have since made similar purchases. All in all a wonderful experience."
"It was great! This was my 2nd purchase at this store and both times, we were help by Dana... This go round was with my mom at 82, and Dana covered everything with her, in making the decision as to which bed was best for her. I've had my first purchase of a half split king bed now for a year, and love it! Thanks Dale"
"Sales experience was nice. Bed has been a nightmare for me since day 1. Started by emitting an odor or off gassing that made me sick for about 2 months until winter passed and windows were opened. Imagine being a newly wed and unable to sleep in your new $6000 bed next to your beautiful new wife. The air broke twice. They replaced the entire mattress and same thing occurred. My wife thought maybe he’s exaggerating until she laid on my side. She called immediately after seeing how broken my side was! Now the mattress is so uncomfortable I can’t take it anymore. There is absolutely no comfortable setting. My number is supposed to be 35 but it just feels like a sunken air mattress. I’ve tried 40, 45, 50, 60 even 100. 100 is the only setting that doesn’t cause the mattress to slant to one side and make me feel like I’m falling off the bed. I’m up now supposed to be sleeping typing. I’m at wits end, aching because I’m so uncomfortable and can’t sleep. I’m going to talk to my wife in the morning about purchasing a new bed. I’m embarrassed because I’m the one who suggested trying a sleep number. After spending $6000 and after only 3 years. I want to scream and cry at the same time!"
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