Tires Plus,

3322 Hillside Drive, Delafield, WI 53018

"We worked with Ray. He could not have been nicer or more accommodating! I was stuck in my driveway on Friday and called to tell him I would not be there. He said if I could drop off the car for a day, he could probably squeeze me in for new tires. We dropped the car off Saturday night and on Sunday afternoon, I had new tires! He could not have been friendlier or more understanding of my predicament! He even impressed my husband with his professionalism and kindness! Give that man a huge bonus! He deserves whatever he is earning times 10! I totally trust him with my car and have already referred 2 people (not including my husband!) to the Tires Plus in Delafield! I told them to ask for Ray! My tires are GREAT in the snow! I am super happy!!!"

"I called the number online for the Tires Plus in Delafield. This was not the scheduling number but the actual store number posted online. I called and made an appointment for a wheel alignment. When I arrived at the store, I was told they had no record of the appointment, I had called the scheduling number, and that I should have called the actual store number. This was repeated to me several times; likewise I repeated several times I had called the number for the store (and later verified it). I was informed other customers had complained about the scheduling because they had called the scheduling number. The service guy said he could not do the wheel alignment because there was already someone booked. If it is true that other customers have complained about scheduling, then why hasn't corporate overhauled their web page? Regardless of what number called, whether "scheduling" or "the store", it should allow a customer to, well, schedule an actual appointment. An outdated, user unfriendly, online presence is sloppy and unprofessional. Going forward, I will not entertain using Tires Plus for any services. And likely neither will the people with whom I will share my experience."

"I came in on the Friday morning before Christmas to have my rear brakes fixed since I was hearing a thumping noise in the right rear wheel. I didn't have a lot of money at this time for an expensive repair. So, I stressed that I only wanted my rear brakes fixed because I needed my car for travel at the holiday. To be sure, they checked out all the wheels. They informed me that the rear brake pads and calipers were so worn that they no longer performed what they were designed for. So, I had them replace the rear rotors, break pads, and calipers. The initial cost was over $1350. But they discounted all services and charged me only for parts and labor. So, the total came to $1058 which I liked better. They offered that, with their store credit, I could pay off the balance over six months. I took them up on that since it would free up the money I had so I could enjoy the holidays as I had hoped. Thanks, guys! It's a pleasure not to hear that thumping anymore."

"I stopped in because my tire light was on and Ray Wilborn was so kind to me. He filled each tire to the right pressure (in the cold) and made sure I was safe. They were all very low. I offered to come back with cash to tip him but he said no need. He was a pleasure to deal with. I hope his boss, Seth, gets to read this review. Great customer service is sometimes very hard to find these days!"

"Extremely thankful for Seth, I was on a road trip with some friends when we noticed we were losing some air from one of our tires. Brought it in and Seth checked it out and saw it was a bent wheel. Seth took the time to try and seal the wheel just to buy us time to get us to the discount tire to buy a new wheel and didn’t charge us for the labor. Once we bought the wheel everyone around said they didn’t have the time to install it and we went back to Seth who said he was willing to take the time and help us out even though they were busy. He had us in and out of there in less than 45 minutes. He was an extremely thoughtful person and we were so thankful he was able to help us get back home safe. Incredible place with great service."