Starbucks 12400 West Capitol Drive, Brookfield, WI 53005

"So what do you look for when you go to a chain restaurant or store like Starbucks? Consistency, cleanliness and friendliness. I’ve been coming to this location for quite a while now and have always had a good coffee. You start to look for that Starbucks flavor and it’s here whenever I order from here. This is my first time actually in this location and it’s quite spread out! Some other locations I’ve been to it’s smaller and a little cramped. Quite the amount of room here! And you can’t forget friendliness, which there’s no shortage here! Everyone is very kind and attentive in the drive through and asking about your day. Inside I felt a warm atmosphere even with the morning coffee rush. Had a great spot here this week and will continue my coffee stops here!"

"I went to this location 5 days ago and I always order raw sugar in my coffee. They said that they were out and I accepted that. I went the next day and was told the same thing. Again, I accepted that. I went back 2 days later and no one said anything this time so I thought that it was back in stock. I took my coffee and went to work and realized that there was no raw sugar in my coffee and I was upset no one told me. I went there again this morning and I ordered the same drink with raw sugar, and no one said anything. I immediately tasted it when they gave it to me and again, no raw sugar. I made it known that I was disappointed and told them to keep the coffee. I understand there may be shortages, but at least have the decency to let your customer know when you are out of something they ordered in their drink."

"They were on point, and my food order was correct, and the customer service was good. I ordered 2 cheese danish, 2 egg white bites, 2 breakfast turkey sandwiches, and a custom drink my hubby put together. Nice!"

"The Manager Becky is great at this location. She was polite & accommodating after I was charged full price for a sale item. Thank you Becky for your good customer service!"

"This Starbucks is pretty typical. A little bigger than the average, with additional tables towards the front of store. The staff have always been friendly and efficient. They do a great job of getting my special chai latte perfectly made."