The Homesteader's Store, Inc.

"Everyone was responsive and did their best to accommodate us. Excited to use our new Kubota this spring."

"Piss poor customer service. F-Snowblower repair turned into a huge dramatic ordeal all because they dont listen to their customers and they cant get things right the first time. They will make false promises and then accuse you of lying if you claim they didn't actually fix anything. This has been a trend as I have used their services multiple times, not because I wanted to, but because they are the only choice in this area. No healthy competition....and that's probably the core issue here. They like to belittle you especially if you are young or female. Snowblower was returned, still not fixed, though they keep on claiming that they fixed it. Who runs a business this way? And to think this place is owned by a "devote" Christian. If you can, avoid this business cuz it's been a nightmare every time."

"I have to say, I have bought many EGO products from Homesteaders Madison and Homesteader Richland Center. I love the customer service and I have not found it to be a problem at all! I feel a part of the family atmosphere they have there. Do I have to wait while staff are talking to other customers, sure! That's not a problem to me! In fact, I see that as a positive. Being busy can also mean that they are great at their job! I would hope that if I was there first, they would help me first. I have been in the store when they have had just a massive of influx of customers. It happens and not everyone can be helped instantly. They always acknowledge me and say, we will be with you shortly, to which I typically respond, no rush. I have also dropped units for repair at both locations and have found that they are done in a very timely manner. They may reach back out to you asking if a part purchase is okay before just doing, and as long as you communicate back to them, they will do it and get it back to you. Sometimes I need to wait on a part, but that is not on Homesteaders, that's on the supply shortage, or the company that sends it. Overall, I love the staff and I love the service I have received here. I think that patience is key and is so different than what we expect at times. Thank you Homesteaders Crew!!"

"Simple question about a new tractor. No one knew anything without an Alexa 'drop in' to someone else. Literature was not current with latest models. Parking area was a muddy mess. Will look elsewhere. Most Kubota tractors had exception labels on them about damaged or missing parts."

"Hi, wanted to give you some feedback on the ZTS1 46 mower I purchased from the Homsteadersstore this morning. I mowed my two acre lawn when I got home and the mower was awesome. The traction, power, speed and cut was unbelievable. I will recommend it to anybody should you ever need a reference. I figured my total mowing time is reduced to about half and my 1 hour push mowing time down to 5 minutes. Thank for your help I am a happy camper."