Williams-Sonoma

"If you're not sure about something do not buy it here. They do NOT accept returns if item has been used in any capacity. I purchased something that I did not use as much as I planned and decided to return it to which they refused. I will be taking my business elsewhere."

"Title: Disappointing Credit Card Experience at Williams Sonoma DO NOT GET THEIR CREDIT CARD OR SHOP HERE! I had a disheartening experience with Williams Sonoma’s credit card and their customer service. When I signed up, they promised a 10% credit, but it turned out to be a frustrating ordeal. I purchased a Jura Z10 from this store and signed up with their credit card to get 10% off from my purchase credit on the credit card for future purchases. The sales told me it need several months for the credit to show up. After 4 months, I still have not see the credit on my account. Despite visiting the store four times, speaking with the original salesperson, and even involving the store manager, the issue remained unresolved. The manager tried to pass the blame onto the credit card company, creating unnecessary confusion. I went the extra mile by calling the credit card company in the store, hoping for a resolution, but unfortunately, the problem persisted. It’s disappointing to see such a lack of accountability and efficiency in handling customer concerns. I strongly advise potential customers to think twice before signing up for Williams Sonoma’s credit card and reconsider shopping there. In my experience, Crate and Barrel not only offers a similar deal but also boasts superior customer service. Save yourself the hassle and opt for a more reliable option."

"DO NOT SHOPT AT THIS LOCATION. The old hags that run this place are most useless people I have yet to encounter. They huddle around the checkout counter looking like real housewives of orange county but even less intelligence. They are unable to process simple returns, and screw up your orders but tries to make up for it with phrases like “I don’t know what to do” “I don’t know how to make you happy” “this is most unfortunate”, but NEVER admits their mistakes and apologize. Accountability is a foreign concept for these hags. I spent, no exaggeration, 1 hour trying to make a simple exchange because the idiotic cow didn’t know how to operate a computer - it’s 2023!!!! Come on!! The store manager woman was even more unbelievable with her condescending, typical white Karen attitude. The only person who was able to do anything was the gay dude. All the chatty old women at the counter are useless, clueless, and just pointless. Worst shopping experience of 2023. NEVER SHOP HERE UNLESS YOU LOVE WASTING TIME AND MONEY."

"The sales associates and their customer service at this location is dreadful! This one older lady showed a lack of enthusiasm and responded sarcastically that I had chosen well on my own. She didn't even make the effort to make other suggestions, and it was very obvious she lacked genuine care or interest. Also, the sales associates at the front room don't greet you which also explains the negative reviews regarding their customer service."

"Four or five employees in the store on a Monday - not at all busy - and yet no one could be bothered to ask if I needed help, etc. Wouldn't want to interrupt their conversation a few of them were having about whatever non-work topic was being deeply discussed....so off I went and after a little searching ALL around the store, I finally found it myself and headed for the cashwrap....only to be checked out by a very unfriendliest clerk, who acted like my mere presence was an annoyance and couldn't be bothered to even say thank you . I know retail can be frazzling and chaotic - I did it for over a decade. My expectations aren't very high, seriously, but feigning at least a teeny tiny bit of interest and not being openly hostile to the customer would be right up there, folks. Try harder."