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Pampa Furniture
7973 Beverly Boulevard, Los Angeles, California 90048
About the Pampa Furniture
Pampa Furniture is a premier furniture and home goods store located at 7973 Beverly Boulevard in Los Angeles, California. Our store offers a wide selection of high-quality furniture pieces and home decor items to suit every style and budget. From modern and contemporary designs to classic and traditional styles, Pampa Furniture has something for everyone. Our knowledgeable staff is dedicated to providing exceptional customer service and helping you find the perfect pieces to enhance your home. Visit us today to discover the perfect furniture and home goods for your space.
Photos of Pampa Furniture
7973 Beverly Blvd, Los Angeles, CA 90048, United States
Opening hours of Pampa Furniture
Monday:
10:30 - 18:30
Tuesday:
10:30 - 18:30
Wednesday:
10:30 - 18:30
Thursday:
10:30 - 18:30
Friday:
10:30 - 18:30
Saturday:
10:30 - 18:30
Sunday:
11:30 - 18:30
Reviews of Pampa Furniture
"Every potential customer should read the many reviews that all have the same theme; POOR QUALITY and TERRIBLE customer service. I am a three time customer of Pampa since 2010, my recent purchase in July 2023 I received poor quality and defective furniture sold by Alec, I have been attempting to resolve the issues for almost THREE MONTHS. They refuse to make it right. Just know, you will be gas lit by Alec. He claims everything is “normal”. They deny there is a problem. Many emails and visits to the store to speak with Alec, Ive offered for someone from Pampa to come inspect the couch and rug. THEY REFUSED-then more than two months later suddenly want to inspect. It’s a game to them. BBB complaint was closed because they continued their tour of lies and we couldn't come to a resolution. I will be filing a small claims case against them since all attempts to resolve this amicably have failed. They offered to return 5% for their poor work, WHAT A JOKE! This goes to show how PAMPA values their products and their customers. I was charged additional $1000 for “high performance” fabric. I explained I wanted FIRM cushions. Didn’t get firm. The cushions are crooked, each cushion is different-lumpy and bumpy, frame is uneven. The finishing is terrible. I’ve included some pics below. The rug I purchased sheds worse than any dog yet Alec claims this is all “normal”. These items are defective and poor quality IMO. Their customer service person Karina/Karen made excuses why they couldn’t deliver, they refused to commit to any particular day or time and made this the most difficult delivery experience I have ever had. Some of the excuses the customer service liar Karen/Karina gave me was the delivery truck broke down, suddenly the delivery driver quit, they have to borrow a truck from an employee, on and on! When I asked to speak to a manager she claimed there was nooone above her, when I asked to speak to the owner, Dolores Caffaro, she claimed she was on permanent vacation. Unreal! I was so fed up with the lies that I had to go talk to Alec in person to try to get my stuff delivered. He told me he knew how horrible customer service is but there is “nothing he can do about it” unless I emailed the company. I did email. Turns out the email goes to Alec. They never responded to any of the issues mentioned in the email. They are so dishonest and don’t stand behind their products, they are nice up until you pay. To sum this business up with Alec’s own words, “we have been in business 33 years and a complaint or lawsuit wont affect our business”. Customers should prove him wrong! They offered to restuff the cushions. Alec pretends he doesn’t understand the issue! You cant restuff defective fabric! I offered a compromise-make new cushions. They refused that-of course! They purposely request cash/check. Why? Because then you can’t dispute it with your credit card. PAMPA looks out for PAMPA in my opinion. If you read other reviews of this business, in my opinion and experience I find them to be very accurate of what you will potentially experience as well. Their reply here is an absolute lie. I never refused an inspection initially, they contacted me a few days ago (Oct 2023) more than two months later for an inspection and after they received a letter of demand before court case filing. Too late! BBB complaint was closed because we couldn’t come to a resolution. I also havent changed my mind about any issues. I complained upon delivery and then started to look closer and inspect it further. The stuff is also falling apart now so the issues have gotten worse. All Alec does is lie and deny. It is now the reason I dont want them in my house because they are so crazy dishonest. What he forgets to say is he offered me $180 for all the issues yet they claim its all normal. These are the type of lies you will get if you purchase from Pampa too in my opinion. Buyer BEWARE!!! Pics below, the vacuum pic is one pass of the rug, which has to be done daily because the shedding is so bad. Yet Alec claims Im making it up. Insanity."
"I just moved to my new place and a friend of mine recommend Pampa Furniture to me. I had an amazing experience at the store. Love their style. I received my furniture on time and Im enjoying it. I will go back again"
"Great experience with Martin. Ordered a cloud 5 piece sectional a month before moving into our new place. Delivery went smoothly AND the delivery team noticed a tear in one of the sectional pieces which we did not notice. They called right after (without our prompt) and let us know the replacement piece would be replaced the following day. Very honest and efficient. Will be returning for more furniture at this store. Great pieces and prices."
"This company is far to make something appropriate! They are mess, rude especially the sells person Alex. He will million promises but never will follow any of them! The furniture does t have quality at all! Even they will delivery after long delay not polished and agley something and will lie that was exactly what you want! I ordered a table which first time came wrong size and stile, then came wrong color and even not finished! They think if it’s not showing it can be not polished and a glue! It’s 8 month I am fighting and they always pretending they are surprised and don’t understand what is the problem! Even after all they are so rude in conversation! I never will advise to go this store! If you lost your mind or want so, it’s the place you can go! It’s a shame"
"This company is terrible. I purchased a table in store for $750. Two days before it was to be delivered, I went to their website to look at specs and saw it for $650. I called and told them. Alec told me they would honor $650, even going as far as to take down again my credit card # to refund the $. I assumed it was done. When I got my statement, there was no refund. When I reached back out, Alec sent me to Joel, who sent me back to Alec who sent me back to Joel saying he gave Joel permission to process the refund (this is a month and a half after the sale). When I finally talked to Joel, he said no, it was a mistake on the website, they fixed it there, and they would NOT honor that price... (which is illegal, so steps will be taken to that end with BBB). He offered me a $40 in-store credit, as if I'll ever shop there again. I should have read the reviews here first... everyone who says snake oil salesman and bad company is correct. They dragged out the process and lied until after I accepted the table delivery, then denied they would ever honor the lower price."
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