McDonald's

"Typical McDonald's. The staff are usually friendly when I visit. It's usually pretty clean. It's honestly easiest to go inside to order in person. They get orders incorrect when ordering through apps more then. It gets busy a lot at lunch and dinner time."

"You order on the McDonalds app and decided to try delivery. They sent to door dash. Order delivered timely and was very nice. Open and order is wrong. You call the store and speak with the manager. You are told to call door dash even though they are ones that put it through there. I call them and their policy is to refund, again I didn’t order through there they pushed it to door dash. Now I called again as they told me this would correct the order and they would come pick it up and redeliver. That is incorrect, I had to reorder, pay another fee, and of course rip because again it’s not the delivery drivers error. What happened to McDonalds of the past? I worked at one at 16 and customer service was their priority. Not anymore. What was supposed to be an enjoyable lunch was a crying grand child, him eating my food, and his meal coming an hour later. So I got refunded the $6.99 for the happy meal, not the delivery charge. A happy meal, double cheeseburger, fries (which was free with coupon), and a large Diet Coke has now cost over $40. McDonald’s as a whole isn’t the problem, it is the Wisconsin Rapids location leadership and poor customer service. If I could have found the owners information I would have rather spoke with them, but sense it isn’t, I decided to speak my peace."

"I came here during a Packer game and asked if they could put the game on the TV. The first employee told me he didn't know, but didn't offer to check with anyone. I asked someone else and they said they'd check with someone. Five minutes later and I hadn't heard an update, so I asked the employee when my food came to the table, and he said, "I'll check". After ten more minutes, I hadn't recived an answer, so I asked a fourth employee, who said the TV was broken. They really need to work on their customer service. It took 20 minutes to recive an answer to my question and they had almost no others customers in the restaurant."

"It’s a nice McDonald’s but the playroom is sooooo cold you have to leave your jackets and hats on in the winter… your food gets cold immediately!… it’s a shame!"

"Extremely disappointed in the service I got here. We visited on 10/08/2023 and ordered at 10:32. We were told no soda today as there machine is down. That was fine. But then it took 37 minutes for us to get through the drive through to get our food. When we finally got our food, the fries were ice cold, our burgers were at best luke warm. I went inside and asked for our food to be remade so it was fresh. The food they gave me was a little bit warmer. We did not even eat our food because it was gross with how cold it was. Very disappointed. Will not be returning."