Geek Squad,

4050 US-52, Rochester, MN 55901, United States

"Slow, poor service with mistakes and some agents seem burdened to talk what a difference from A few years ago"

"Horrible communication. Waste and time and effort. I went in to make an appointment to get back camera lens fixed. Got told I have to wait for the part to come in. Waited and waited, called back and got told they didn’t have any transaction from me and had to figure that out. Got told I would be kept up to date when the part is in. Finally called them again and was told “oh yeah, it’s in” so I make an appointment. Just went in for that appointment and was informed my part was returned due to how long I waited for an appointment. I was never contacted via phone nor email about the part being in, and was only sent survey emails about the service (prior to even getting anything done). Had to ask about a refund to be given. I also had to have today off of work to make this appointment that now has been canceled…"

"I had an appt tues at 1 pm. Didn't rec any paper work so don't have the name of the person who made my problem I was there to fix much worse! Very Disappointed. June Hofschulte"

"Went in for a battery replacement that I scheduled online through Apple. Cheapest place in town for it (same as Apple price). Was helped on appointment time - took about an hour (typical amount) to get the new battery replaced - and they fixed another issue my phone had with no extra charge!"

"If they are to busy to answer the phone their service transfer system is confusing and will patch you to either a different geek squad service close to the area or someone at best buy. This can be confusing and will lead to customer misunderstandings and disservice. However bad that is and i experienced that numerous times, I can't let that influence my review on the people and service i received in store. They built my computer with all the parts i provided from scratch. There were numerous manufacturer defects in my parts that would have confogled anyone with moderate experience, including myself, including those pesky motherboard defects. Geek Squad persisted in getting my computer built and provided man hours and service to get the job done for me without inflating the price based on defects that none of us had control over. I will be looking for their services again in the future and will recommend them to anyone needing computer repair. Just care calling them during peak hours and prepare to get patched to randoms in the web of that weird customer service call chain."