Chipotle Mexican Grill 13315 60th Street North, Oak Park Heights, MN 55082

"Great portions No long wait had staff to help me"

"Just a heads up that double meat of carne asada is $6! Its on me for not asking about the up charge but it would be nice to know it was $6 when asking for the extra meat. $2 MAYBE $3 I can understand but $6 no chance. This location is seemingly always struggling. Not sure what it is."

"I was recently overcharged at this store & not given my refund. I was charged for double meat without asking for double meat nor told id be charged double meat. I could tell the young girl checking us out was having issues bc she made me run my card 5 times and kept having to redo it. I talked with PEPPER online and told id be issued a refund so I threw out my receipt. Well, over 10 business days later & still no refund. I’m irritated as well bc she couldn’t figure out how to redeem my reward for chips either so overall I paid a lot more than I would’ve liked to for a mediocre bowl and chips that night."

"This is the worst chipotle in the twin cities. Portions are very small and it happens all of the time. Dirty inside. Teenagers running the show. Just read the reviews. I’ll drive 10 miles out of my way to avoid this chipotle."

"Worst casual dining experience ever! Where do I begin? As we walked up, there was a sign on the door saying "Sorry out of guac." No problem, I don't like guac. I approached the line and ordered chicken tacos. I was very specific about the amount of rice and beans I requested, the employee just completely ignored me. Oh, they are out of chicken. I could see it cooking so decided to wait (I guess). Then I ordered my daughter's taco meal. They are out of hard taco shells (the only kind she will eat). We almost left, but she said it was ok. So I got her meal and sent her to the table while I stood and waited. And waited. And watched. The prep area was very dirty. Food everywhere. I watched the employees, who kept going in back and not coming back. The cook kept getting asked if things were ready, and would just shrug his shoulders like "nope." He even said that a couple times, he didn't care. Finally, after a good 10-15 minutes (my daughter was almost done with her meal) the chicken came up. Again, asked specifically for amounts which was just ignored. Ok, I'll figure it out when I get to the table (I guess). No chips on the shelf, so I didn't even bother to ask about those although I really would have liked some. Lucas was working the cash register and was very pleasant and helpful; almost seemed embarrassed with what was going on. He kept going in back to get employees, who would come out for a few minutes and then disappear again into the back. Clearly no one cared about doing their job. I went to the drink station, no ice. The guy in front of me commented exactly what I was thinking about what was going on there. The Diet Coke was running out, and finally ran out completely. I asked Lucas (the only employee out front) about it and he had to find someone to change it. So me and the other lady who picked up her to-go order (after waiting forever for whatever she was waiting to be cooked/ready) and we waited, and waited. No one bothered to tell us it had been changed, I finally just checked and yep, it worked. Thanks for letting me know as we stood there and waited with my 10 year old who was way past her bedtime thanks to all the delays. The drink station was ridiculously filthy. No napkins, food and condiments spilled all over, hardly any silverware, and the trash was literally overflowing to the point where people had started setting their trash on the edges of the drink station (I have photos, if you'd like to see). Clearly the employees who kept going in back weren't cleaning the dining area either, as most of the tables were disgustingly dirty. My husband texted that he wanted me to bring him something so I got in line again, ordered a bowl, and guess what? Yep, no carnitas. Lucas asked the cook if he had any working. "Nope." So I ordered chicken. This is by far the absolute worst experience I have ever had in a casual dining restaurant. The employees (except Lucas) were embarrassingly nonchalant and uncommitted, the restaurant was filthy, they were out of something at every single moment, and no. one. cared. I frequent this store often and I've never seen anything like this. But I won't be hurrying to go back, I can tell you that. (and they weren't out of guac, by the way)"