Northern Tool + Equipment

"Good price. Really liked the “ship to store” option."

"Bob W (the cashier) was exceptionally helpful when I needed a few things. Thank you Bob, I will be returning to this store again!"

"Old guy robert at the cashier is useless, every time I go there, he's helpless. And what's the point of having curbside pick up when I still have to go inside because robert didn't didn't want to go outside. If only there was a zero star. Before he worked there, I never had problems. The teenagers were way more helpful."

"May 3rd purchase with an issue with the store computer delayed processing our credit card. The manager that day did everything he could to try and get our purchase entered. There was a register computer glitch and could not process our purchase. We did take the merchandise home and went back a couple days later to get a receipt. I had a photo copy of the purchase from my iPhone and wanted to ensure the extra warranty we paid for would be applied. Still unable to resolve until today, May 8, when manager Cory was able to get the situation resolved. Appreciate Cory's commitment and the manager who tried to help us on the 3rd. Corporate had advise Cory that the credit did not process reason I was back in the store today to get a receipt. Our statement showed up today and when checking all the details, the charge did process. Now there is a duplicate charge to be resolved. I did call Cory and let him know and he said he'd contact corporate to resolve. My compliments to a great team!"

"Went in to buy a Stihl chainsaw. found one I liked, clerk took in the back, test ran it, gathered bottles of 2 cycle and bar oil and walked me up to checkout. That's where everything went south. Checkout staff didn't seem to know how to do the checkout or even operate the terminals. They asked for my Name,Address,Telephone number over & over. It was like every-ones' first day on the job with nobody in charge. I put it on my credit card and asked for my receipt..crickets... No one knew how to produce my receipt. One asked for my email address so they could email the receipt to me. 2 days now and no email. Something strange going on in there. I left without a receipt or warranty. Long time shopper at Northern Tool + Equipment Stores but can't recommend this one."