Jos A. Bank

"First time buying a tuxedo and Eric made the whole process very easy. Five stars."

"Entered the store and was immediately eyeballed and not spoken to by a bald man playing on an iPad in a very nice outfit. My boyfriend (who is very tall and has a unique shape) and I managed to find our wAy to the back where we found some shirts that fit him with no help whatsoever from the staff. I even asked the man working there for some direction and he just told me that the size I wanted was not normal so it would not be easy to find. I told him a few other sizes like 3xlt or 2xlt that may work but he just basically said the shirts were organized by size and walked away. It wasnt until we were leaving that a woman who worked there said i would find what i needed at a store in Roseville. But all in all very snobby staff. The stars are for the shirts being $4.99 but we found them all by ourselves while being watched by the staff. It was belittling and we will never be in that store again. I’ll stick to online. What a bad experience!!"

"I've already emailed the details of my experience to your "Jos A Banks Listens" email address that is posted on so many reviews before me. If your company is truly listening, someone should spend a week or two in this store just listening to staff interactions with customers. It was a shockingly demeaning experience and I will recommend anyone looking for menswear to go anywhere else."

"Absolutely terrible customer service... I suggest reading reviews before me. Experience: The actual facts of my experience are less material than the way the employees approached the problem. They showed no interest or signs of interest in my patronage. They offered no apologies or sympathy at the slightest sign of conflict which I was approaching politely. They are just ill equipped and ill trained to communicate with customers. It's just a poorly run retail sales environment and if you are looking for simple amenities like: * Scheduling an appointment and expecting that an appointment actually means something or serves a purpose * Acknowledgment that a customer has entered the building * Acknowledgement when you make eye contact and try to ask a question * A generally pro-customer sentiment when you actually do have the opportunity to speak with someone Well... I would strongly suggest going somewhere else."

"Was immediately greeted by staff who were friendly and courteous. When I announced what I was looking for, staff freely admitted that they did not have these things in store, BUT that they could fit me with a custom built suit. Erik was extremely helpful and knowledgeable. I'll be picking up my suit in a couple of weeks but the overall buying experience so far has been superb."