Geek Squad,

1795 County Road D East, Maplewood, MN 55109

"Outstanding service by the Geek Squad! They set up my new computer and had it up and running in short order. They were professional, knowledgeable and patient."

"On October 27, 2022 I got an email notifying me about a new phone purchase. I did not request a new phone and have never been to this location. After I gave a poor review about the phone purchase, Robert Caldwell did contact me. I was told it was going to be taken care of. I got my AT&T bill and that phone and number is on my statement. I've called multiple times trying to get things fixed and nothing has been resolved."

"Agent Don and Isabelle were great to work with. Isabelle did the initial intake. She's very friendly, a great listener, and very helpful. Don is a straightshooter with a great knowledge base and an eye for detail. Both recognized that I'm a customer who knows more than average Geek Squad customer and treated me well. They didn't upsell me on anything or try to sell unnecessary junk. Just a new hard drive. No more. No less. You have to appreciate that. Definitely ask for Don or Isabelle if you need help there."

"VERY slow service. The kids working here need help and are in over their heads. Stood in line for almost an hour even though I had an appointment. Watching the workers fumble through the customers in front of me was frustrating although at times somewhat entertaining. Does geek squad train the employees at all?"

"if you need the geek squad, choose another location. the group here is lazy and looks for reasons to not do their job. they are ignorant on the products they service and come off as rude and "busy". the difference between this group and the geek squad i have used from other locations is a world of difference. I had to literally return the following day and connect the geek squad manager with Apple care via my own phone for Apple to explain to him what he needs to do. unacceptable even for low level management or a normal customer service rep."