Watson Appliance Inc 5621 Memorial Avenue North, Stillwater, MN 55082

"Charged me nearly 200 dollars to come out and say my dishwasher is broken and there are no more parts made for it. Not sure why that couldn't be done over the phone by checking a model number. Then second, after asking them to use my nearly 200 dollar service fee to get the dishwasher out so i could replace it, as it was severely stuck under the counter, they said they'd get back to me about that and never did. So 200 bucks and cant even return a call, while fixing nothing. I understand if they didn't want to do it, but no return call is the icing on the cake. Just a massive waste of money for doing absolutely nothing and not even following up on what they said they would. Avoid them if possible."

"It takes over 2 months to get appliances fixed if parts have to be ordered. Don't use this place, they suck. Finally got it fixed and the new control panel board they put in looks like they got it off Shein or Temu and is the cheapest looking thing I have ever seen. $500 for janky oven parts...yay!"

"I dont even want to give a star..When my washer broke I told them what was wrong with it they refused to listen and wouldnt look and told me it's not that so they ordered the part they thought would fix the washer but ended up not fixing it and it ended up being what I told them it was. They have a 4 hour time window so I wasted about 12 hours dealing with them when they could of just listened the first time. Very unprofessional and also when the guy showed up he smelled like a ash tray you'd think if you had a job going into ppls houses you wouldn't hire someone like that."

"The Watson staff and technicians were responsive, professional, and kind throughout the entire process. I was a particularly difficult customer because I was going through the warranty process for my appliance. Watson was so kind and withstood my frequent tantrums during the process. All of the staff and technicians were the absolute best and a real joy to work with. Kelly was so communicative about everything going on. Our repair was through a warranty company which adds some complication to the process. Kelly did such a great job making sure that I was up to date on everything & was able to schedule this major rebuild at a time that worked best for all of us. Brent was (by far) the greatest technician I have ever met for any repair purpose of any kind. He showed me what was wrong and explained it expertly so that I had an understanding. He also showed me the really cool app he has on his phone to help with the diagnostics. I had a minor issue (that was not Watson's fault) after the repair. Brent was back at my house the next morning! I can't believe how fast the turnaround time was. He genuinely cares about his customers & wanted to make sure all of my questions are answered. I can't say enough good things about this company. They are the only place I will ever call the next time I need service. They are a family business with a consumer-embracing culture. You don't find that very often, nowadays. Thank you Kelly, Brent, and everyone else. You set the gold standard for what appliance repair service should be and I am grateful to have had the pleasure of doing business with you."