Ocean Pho 27471 San Bernardino Avenue, Redlands, CA 92374

"Frequent spot when I want to go out for dinner. Always have fast service and it's always on point. Recommend"

"I would not recommend this place, on Sunday, Nov 26, 2023 should have never happened but again the owner doesn't care about Good Service. After this visit I will Never Ever Walk in leaving money where one is Unwelcomed. We live 20 mins away and decided to grab dinner here that we walked into the establishment at about 9pm to find we were being turned away because they were closing according to the employees. Awkward when their sign has the hours till 10pm so the employee explained that they start closing early to be completely shut down & gone by 10 pm. That just doesn't make any sense unless the franchise owner DO NOT want to pay wages by minimizing labor and avoiding any work over 4 hrs. This just frustrated the heck out of me because I paid $35 plus a $5 tip for a large Pho, spring rolls & egg rolls. Then after I paid,, they mentioned that I was unable to dine inside and had to have my dinner outside. This was unacceptable but my wife didn't want me bring it to their attention as the young girl was only following orders. The food is now over priced, unfortunately, greed has sunken to take it for Update: The manager & Daisy were ok with the employees actions and not making things right with the service they provided. They had also turned away 2 couples at 9.30pm. Anyhow people you might want to seek a place that values to welcoming you and not see you as their profit!"

"My experience with a to-go order was deeply unsatisfactory due to the extreme uncleanliness, ranging from the floors to the menus, compounded by the sight of a dead bee smeared on the inside of the front window. Upon pointing this out, the waiter was as surprised as I was, believing it was on the outside, revealing a concerning lack of attention to cleanliness. I ordered a $17 pho, which was served so quickly it seemed inevitably microwaved. Given the distressing reviews mentioning filth, roaches, and questionable hygiene practices, I chose not to eat. Instead, I gave the meal to a homeless individual, whose profound gratitude was the only heartening aspect of this experience. This establishment must prioritize hygiene to avoid potential health code violations. It's disheartening to describe, but this place is in dire need of a thorough cleaning."

"Went in to have lunch early before lunch crowd around 11:15. Decided to take it to go instead and PAID. When I asked, the cashier said it would take about 10 minutes. We waited outside for our order. After a half hour, I decided to go in and see what the holdup was. As I walked to the counter, I noticed 6 people at different tables had been served. When I asked for my order, they hadn' t even started it. Apparently, this business feels that people who eat in are more important than people who order to go from their counter."

"It's a small indoor eating area, but there is outdoor seating. The portions here are generous and the food taste great. In regards to the customer service, I guess it depends on the time and day. I've had days where they are excellent, and the service is awesome. But I've also had other times when the service was just not there. Either way, I do enjoy the food."