Kennedy Transmission

"I never like giving anything less than perfect reviews because i know these shops work hard and are overly booked for work. However i Brought my 2014 Silverado 1500 in when the torque converter failed and needed a transmission rebuild. It went ok. Mario was great about letting me know the progress and working with my warranty company. He explained options and I ended up coming out of pocket quite a bit to have it rebuilt with HD torque converter vs a reman put in which is what my warranty would have covered. The day i got it back i started it and it squeeled really loud for about 5 sec. And it still does it every time i start it up since. I brought it up a few weeks later to him and he said they don't do anything to the exhaust when doing the transmission. I understand the business as I work in a similar field, but he seemed to act like I broke it and there wasn't a way they could have done it. I asked 2 other places and they said you do have to loosen it a bit to get the transmission back up in and is actually common for bolts to break. He did bring it back in to make some adjustments to the tune and put in a different synthetic fluid he said was recommended now by GM. He said he thought it was a top far bolt on the manifold. I totally understand in MN things are rusty and break, but I really would have appreciated it if I got a call about it and I would have paid to have it fixed properly at the time. I just had a similar situation at a shop when having my front end done and they broke something trying to get a control arm out and they fixed what they broke and I paid for it happily! Now I have a squeeling truck almost everytime I start it. Going to cost me another 1-2k $$ to have that fixed when I could have had it done at the time for cheaper. Feel like it was just rushed to get it out the door. After a few weeks getting it back I asked Mario about a thermal bypass valve replacement to keep it cooler, and he agreed it would be a good idea as that is what kills the torque converter in these GM trucks. My truck was getting up past 200 degrees consistently. He said he keeps his own GM very cool as well. I was very patient, after waiting for about 2 months to get them to look at my truck, Mario told me they couldn't do my truck style. He said it was a kind that couldn't be swapped. I asked 3 times because I didn't understand what they meant. I knew exactly how it set up. I found the correct part, the same exact brand he recommended. So I did it myself in about 10 minutes and I run 30-40 degrees cooler, and confident my transmission will stay cool. Mario is great and very knowledgeable, but I had a less than great experience for something that was $6,000. More so about the exhaust manifold. Now in the end is going to cost me even more. In the mean time I have an obnoxious squeel everytine I start my truck."

"Great team, reliable, and convenient automotive service, but confirm all details and pricing before scheduling work. Note: Forest Lake location does not always accept or credit Kennedy Transmission coupons or advertised discounts. Prices for oil change, battery service, and repairs are not always the best compared to other trusted service locations."

"This guy Mario is old school. Didn't charge me a dime to look at my truck after it blew up. Where does that kind of courtesy happen anymore?"

"They serviced my transmission a little over a year ago. Been working perfectly with no problems since they fixed it. Good customer service. Price was less than quoted. Will definitely use again."

"Mario and his team are the best I have ever found. I would never take my car elsewhere! They are knowledgeable, efficient, fast. They are honest and friendly. They are fair and priced right. I never worry if I am getting good service at fair price!!! So glad I found you...."