The Floor Store
5327 Jacuzzi Street, Richmond, California, United States
About the The Floor Store
The Floor Store is a furniture store, general contractor, and home goods store located at 5327 Jacuzzi Street, Richmond, California, United States. Discover stylish and waterproof flooring solutions for every room, along with countertops that exude sophistication and style. Customers rave about the accommodating and friendly service, with Jennifer helping find the perfect floor samples within budget. The 4th of July sale brought in happy customers, with Meli assisting in finding the right carpet and installers doing a fantastic job. From salesperson Kevin to floor installer Manuel, the staff is professional and helpful, ensuring a smooth and clean installation process. Enable cookies on the website to improve user experience and track important information. Visit The Floor Store for all your flooring and home goods needs.
Photos of The Floor Store
5327 Jacuzzi St, Richmond, CA 94804, United States
Opening hours of The Floor Store
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 17:30
Sunday:
11:00 - 17:30
Reviews of The Floor Store
"The installers were unprofessional and gouged walls and damage floor boards that the Floor Store Company in Richmond stated to me was normal when I showed them pictures. My contractor will need to fix my walls and baseboards that was painted and installed earlier. Also the company the Flour Store used to do the install had a guy come that I found out did not have a drivers license to drive the truck. The Floor Store staff did not apologize or offer to pay for any damages. I will never buy carpet or flooring there again. I have used other carpet stores that did not damage walls or baseboards."
"My husband and I were looking for the right carpet for a small media room in our home. We needed a quick solution to get install done before our moving truck arrived. We worked with Micheal. He was on point! Super knowledgeable, patient and just all around helpful. He listened and offered solutions without pushy selling, gave us plenty of room to breathe. When we had follow up questions, communication was easy. He helped save us from getting product we didn't need which made it easy for us to feel confident to add on flooring for our kitchen. Great guy, great service. We chose them over Home Depot for both the service and turnaround time. They've got our stamp of approval ."
"*****Final Update***** Finally, they finished the work, I like this^^ Thank you so much Floor store! ****** Update!!!! Kevin and the manager helped me to solve my problem, so they will retouch the trim for the thresholds, I hope the work is pretty good. *********** Kevin at Richmond was good for consulting at the time. But I am not satisfied with their finish. I have never seen like this finish. They have work properly, but the work for finish looks unprofessional. You see the pictures. I am complaining now(Second), so I will repost it when they do last work. Also they didn't work for other two. They make us so mad."
"A reputable store should not sell defective products. Straw Hickory from Heartland Collection is defective. I know it's a natural product and color and character varies, but if the variation is above a reasonable threshold, simply admit the product is defective and take it back. Look at the photo. Sample 1 is close to the sample I saw. Sample 2 no idea... Sample 3 - dark brown zero knots. Sample 4 - All stripes and knots. Sample 5 - milk... No, this is not normal, no, this is not within the boundaries of a natural product. It looks like several products were mistakenly packaged and sold together. Not acceptable. Is the store at fault? Yes - If the product has such a wide variety, provide a sample large enough to illustrate the overall effect. What I was presented with was not illustrative. Or, allow returns or exchanges. Or simply stop selling defective products. Let me know if you need clarifications."
"We had a great experience with the Floor Store in Richmond, Cal. Dennis, the sales rep, was very patient and informative. When we located a product at another store, he ordered it for us. He kept us informed about the status of our delivery. He answered all our questions about installation, etc. We highly recommend them."
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