Caribou Coffee

"Service was very good and started with consistency of “are you a perks member?”. Really appreciate that so I don’t have to ask. Very kind and genuine barista. It was very busy in drive and inside. Only two employees but they were working so hard."

"Ordered three drinks. Two of the three were hot chocolates. They were literally HALF full! I paid for a large and received a small. This is probably one of the most inconsistent Caribous I go to. So frustrating."

"I live Caribou. I'm a perks member. It was odd that an employee came and sat next to me by the fireplace to take her break. I am a loyal customer and will be back"

"I am never coming back here again. Me and my family went through the drive thru, the barista we were talking to did not sound happy to hear us. She wouldn’t respond to our order and sounded angry when we asked for the total price twice, which she said was $21 (keep that in mind). We pulled up to pay and I gave her $6 in cash and a card with $20 on it, more than enough right? She charged the card and didn’t put in the cash, so obviously it declined. She then told me that it was actually $31 dollars and not $21??? I was confused but i decided to trust her, so I asked my cousin to send $10 to my card. I then payed the whole amount with my card, but the barista canceled the transaction without telling me?? She said it was because she forgot to put in the cash and that the amount was now $25. I was really confused now, but this was what I wanted in first place, so, assuming the money had went back to my account, I tried to pay with my card again. But it declined. I checked my account and i didn’t have any money. By this point i'm frustrated and embarrassed, I didn’t know what to do. I told the barista that the money hadn’t gone back to me account and she told me it would take a few days and that there was nothing she could do. So to recap, I had payed for the drinks IN FULL, but she canceled the transaction WITHOUT ASKING ME, and now I had no drinks AND no money. In my frustration, I just said thanks and drove off, and my cousin reminded me that I hadn’t gotten my cash back. I pulled back around to the window, wondering why the barista hadn’t reminded me before I drove off. When she saw me at the window she seemed to hesitate before walking towards me, and when I asked for the cash, she reached into THE TIP JAR. I wanted to scream, was that why she hadn’t put in the cash initially? Or why she hadn’t reminded me after everything? I can confidently say this was one of the worse experiences at a caribou that I have ever had. If I could give them 0 stars, I would."

"When this location first opened up, it was my go-to!!!! I loved my turtle mocha with dark chocolate & iced mocha with dark chocolate with an extra espresso. It was really good and actually tasted the coffee in the drink. With the price increase, which I understand, the last couple years.. my usuals that I get here just don't taste good anymore. It's more watered down. And I'm always not satisfied with my drink. Hope they can do something about this."