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Massage Envy
2560 Laning Road, San Diego, California 92106
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About the Massage Envy
Massage Envy is a renowned beauty salon, health, and spa institution located at 2560 Laning Road in San Diego, California. Offering a wide range of massage therapies and spa services, Massage Envy is dedicated to providing a relaxing and rejuvenating experience for all its clients. With highly skilled therapists and state-of-the-art facilities, this institution is the perfect destination for those looking to unwind and pamper themselves. Whether you're in need of a deep tissue massage, a facial treatment, or a body scrub, Massage Envy has everything you need to achieve total relaxation and wellness. Visit us today and treat yourself to a blissful escape from the stresses of everyday life.
Photos of Massage Envy
2560 Laning Rd Ste Ste A103, Point Loma, CA 92106, United States
Opening hours of Massage Envy
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of Massage Envy
"One of the most frustrating massage envys that i have had to deal with. Over the time i have been a member i have had appts cancelled 10 minutes prior and getting call as i am in the parking lot. Now i am having to call multiple times and emails to get the help that I requested and getting the run around or no answer at all. I have put my account on a freeze and SRILL get charged. Such a scam!"
"I've had nothing but issues in this location. I've asked to speak to a supervisor regarding a few problems I've had in the PL location & as of today, no calls. I had an appt with then for next month because I wanted to take my sister for a facial for her birthday. I specifically said, please do not call my sister because this is a surprise. Well, they called her anyway. It just goes on and on."
"The customer service rep Art is outright disrespectful. I needed to get credits transferred to my daughter's appointment. Art was unwilling and untrained to help. He kept insisting the account was closed, which it wasn't, (but even if it was we have 60 days to access the credits) Instead of trying to come up with a solution, he would speak over us and became very snarky with his tone over the phone. Stating, "I can't make you happy, oh well." I asked, "You said your name was Art?" He replied, "It's NOT was Art, IT IS Art!" (He couldn't comprehend why this was a rude reply) it is so sad and disappointing that we pay hard earned money for services to do self care and Art refused to provide basic customer service. Maybe he didn't know how and projected his own shortcomings onto me via phone. In which case Massage envy should do better training and actually adhere to the policies set forth in writing by corporate to their members. (I remember even going into this location for massages and NO ONE was at the counter, there was a sign up that read "We will be back-out to lunch" Then we see 2 young ladies running in from parking lot laughing and apologizing. You would think if there is 2 of you, then you should not take lunch together so one can stay back and watch the establishment you work at.) Don't waste your time and money here. I asked to speak to manager, owner or other staff- Art refused stating,"I worked here for 16 months and I have never met the owner." He said no one can help until Monday. I tried explaining Our appt was today at 4pm, he wouldn't let me get a word out edge wise. And he eventually hung up on me. I am shocked that Art treats Massage envy customers like this."
"I have booked appointments with this location 2 times because I received a gift card for Mother's Day. The first appointment was booked a month in advance. I arrived for my massage, filled out my paperwork and then was told that the massage therapist was a no show and I would have to reschedule. I asked for help in rescheduling and they told me to do it online. I rescheduled the second appointment and had to choose a date a month and a half in advance due to availability. My appointment is a week and a half away and I received a phone call today saying the massage therapist will be out of town. I asked if they just could assign somebody else because there's so much advance notice. They said no. I don't know what this place's deal is but customer service certainly isn't their thing. I'm working on getting the gift cards refunded and will definitely take my business elsewhere."
"The worst client service I have ever experienced. I purchased a package of 3, 60 minute massages for my father-in-law to use as a gift. We scheduled his first massage in January, but a few days beforehand it was clear he was too ill to go, so we called to cancel (that process was easy and they were kind/understanding). I waited a month or two to see if he would feel well enough to go, but his health declined so I realized he would be unable to use the package for himself. At this point, I went in to the Massage Envy location in person to see if they had any kind of refund policy. I was told they would not refund the package, but that I could use the credits myself. Not wanting to waste over $200, I agreed to use the package myself even though I already have a massage therapist I see regularly. I went ahead and scheduled my first massage that day, and the first appointment they had available with a female practitioner was almost a month out. I took the appointment, received the massage weeks later (was fine, nothing to write home about), and scheduled another massage when I left. I received that first (and only) massage on 5/16 and scheduled the next appointment for 6/9. A few days later, on 5/18, I received a text message from Massage Envy that I would need to pay full price for my massage on 6/9 because my package expired on 5/21. I was never told that the package expired prior to this. I called the location and explained my situation that day (and on a few other occasions), and was told that the manager would get back to me and work on it, that there was nothing they could do in the front as the package had entered its 'expiration period'. Note - this location prefers to passive-aggressively text instead of returning phone calls to resolve issues. After making no attempt to offer any kind of 'grace period' for the package (seems reasonable considering the extenuating circumstances, but apparently not), I simply gave up as there is no way to reason with unreasonable people. If you're looking for a mediocre massage and incompetent staff, this is your place!"
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