CVS

"When I first came up to the front showing my order email, they said they’re not giving away free Covid tests. I told them my insurance had already paid for them. They asked me to go back to the pharmacy. The pharmacy was like OK you got to go talk to the front again. I went back up to the front. The pharmacy person came with me, looked up the order and they found my mobile order on the shelf. They then gave it to me. I walked out of the store, open the bag, and saw that there was only one box in there with two tests in it. They had miss-filled the order. I went back in had to wait in line again and asked them for the rest of the order (8 tests total). They had to bring a manager upfront to confirm the order saying it should’ve been for 8. So whoever fulfilled the order, just put one in the bag. Terrible experience took way too long to just get my test kits my insurance paid for."

"I visit this location because it’s close by, but between this store and the two others in Newbury Park, you might have enough shelf inventory to stock one store properly. Maybe a lightbulb will turn on in management’s head and inspire it to close the abysmal Reino store, so that the other two locations can thrive. Kudos to Daniel and Jim in the Newbury Road store who make trips to this neglected venue worthwhile."

"Very bad service. Pharmacy will not fill prescriptions that the CVS corporation deems unnecessary. Forget about what the doctor knows."

"Went to buy a product they dont carry anymore. Decided to use a coupon on an regular price perfume...because there tag was different price they wouldn't let me use it...it was only 4 difference .but it's the point. Manager refused even though I told her its the same price in Simi valley .will not shop here again. They could use a cleaning and update as well."

"I am basing this rating on one conversation I had with a person in the pharmacy named Camy. I have been dealing with the CVS at 60 Moorpark Rd. Thousand oaks for the last four years. Those were not happy experiences. I was often frustrated with long lines but mostly with the poor attitude of the pharmacy workers. They did not go out of there way to be helpful and sometimes rude and short. Today I contacted the Newbury Park store for a prescription that was transferred there. Tami was so helpful and went through several discount providers to get me the lowest price for a prescription that was not covered under my insurance. She was kind, patient, and very helpful. I’ve decided I’m not going back to 60 Moorpark Rd after I transfer all my prescriptions. Thank you Cami"