Massage Envy
12435 Limonite Avenue, Eastvale, California, United States
About the Massage Envy
Massage Envy, located at 12435 Limonite Avenue in Eastvale, California, is a premier destination for relaxation and rejuvenation. As a beauty salon, health, and spa institution, Massage Envy offers a variety of services including massages, facials, and skincare treatments. Their team of skilled therapists and estheticians are dedicated to providing personalized care and exceptional customer service to help clients look and feel their best. Whether you're in need of stress relief, pain management, or simply want to pamper yourself, Massage Envy is the perfect place to unwind and escape the hustle and bustle of everyday life.
Photos of Massage Envy
12435 Limonite Ave STE 540, Eastvale, CA 91752, United States
Opening hours of Massage Envy
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 21:00
Sunday:
09:00 - 21:00
Reviews of Massage Envy
"The worst customer service ever! Stay away from Massage Envy Eastvale! They take your money every month but they don’t give you the service! It is extremely hard to get an appointment. Two times in a row they called me on the day of my massage and canceled my appointment because the massage therapist was not available. After complaining to the manager, I asked to be compensated. Finally she gave me 1 1/2 hour “complimentary” massage but every time I called, there were no appointments available. I would call and call with no luck. Today I was able to get an appointment and I received a call back stating the complimentary massage had expired! I explained I called and called and they never had appointments but they just said, “I’m sorry you feel that way” and offered me an enhancement service worth $10-$20. I couldn’t believe it and asked to speak to a manager. They claim she can call me back later on this week! Seriously this place is a rip off! I wish someone would have told me how they conduct business."
"very very relaxing. the pain is extremely minimal and tolerable. my skin has improved significantly after visiting, and my esthetician Sophia was young, knowledgeable, and very caring. The atmosphere of the buildings and rooms is very nice, dark, and inviting, and I'm even offered tea multiple times throughout my visits. Its very expensive, but with such great quality it's easy to see why."
"The worst possible customer service, rude with no respect for people's time. My lady and I scheduled a couple's massage over 5 months ago, received a call last week from McKenzie that they're going to have to cancel my appointment. Received a follow-up call saying that that was a mistake and the couples room will be available 11/19/2022. We did the pre-check in, this morning and drove over an hour to get there just to be told by Mackenzie and Stacy the "manager" that the couple's room isn't available. They knew at the beginning of the day that it wasn't available but neglected to call us."
"I have a membership here and thoroughly enjoy it. I go once or twice a month. I have tried other Massage Envy locations in the IE and Eastvale has the best firm pressure massage therapists. Olga and Sonia are the BEST around!! There is a trick to getting on the schedule.. you just have to book in advance. 2 or 3 month out."
"I've never been so frustrated working with a company. Each month I am charged for a new session, yet it is impossible to book a massage within 30 days. Due to COVID I accrued months worth of sessions because they still charged me even though they were closed. In an effort to use some of my banked sessions I took 2 friends to get services with me. They only allowed me to transfer 1 session! I had to pay cash for the 2nd friend!! When I tried to cancel the membership they said I only have 60 days to use all of my sessions or I will lose them ( I can barely get 1 massage scheduled in 60 days let alone 18)! Even though I have already paid for all of the sessions!! When I asked how I can stop accruing sessions and still keep the ones I've already purchased I was informed I can pay a monthly fee to put my membership on hold. In other words- I need to pay more money to be able to use the money I already spent!!"
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