Kelly's Spa At the Mission Inn 3649 Mission Inn Avenue, Riverside, CA 92501

"Update: I would like to update this review. I reached out to the spa direct Summer and she was more than happy to rectify the experience from 12/30. She did admit that the spa is undergoing some changes, but she wanted to make sure I had a chance to enjoy the experience that I was originally booked for. Summer reached out to me in a timely manner and made sure that everything was coordinated flawlessly. Thank you Summer for your attentiveness to this matter and showing appreciation to your long time customers. My service today was excellent and just what I expect from Kelly's Spa. I have been visiting the spa since 2021 and I have never had any complaints until now. This spa has obviously been experiencing some difficulties over the past several months with the booking system, front desk staff, and overall customer service. When booking the front desk phone rings and rings. It takes multiple calling attempts before anyone answers. On the day of my service I sat in the lounge for an hour waiting before I was told that they couldn't even locate me in their system. Shocking! No problem charging my credit card though. The inadequacies of your front desk staff need to be rectified immediately. The "manager" offered me a subpar apology without any attempt to rectify the situation in an acceptable manner other than offering me a broken up service experience or a discount off a future service. While I understand businesses experience issues from time to time, what makes the difference is how you treat your loyal customers. Also, your staff failed to inform that your hotel is super busy with limited access in December. I should've been instructed on how to access parking as to not to incur additional parking fees! When I tried to call to ask before paying to park, you guessed it, no one answered the phone! What a joke and not at all the level of service I expect from a luxury hotel and spa."

"Earlier this month my family and I planned to have a spa day for my birthday and it went great we all had a good time, but there were some things that brought down the rating overall. We got massages which were wonderful, we also all got pedicures which were done by the same person, Jennifer. although she was nice she did a HORRIBLE job on all of our toes. i got a regular french tip pedicure which cost 100+ a 50 tip btw and my toes are already chipped after a week! not only that but my french tip was so sloppy. all of her work was. my mom left with blue TOES not blue nails smh. if you plan to go the service is great! but be weary of getting a pedicure, not worth the price. the food did not match the price either. they could do better."

"Celebrating my bonus moms Happy Birthday. She had a great time."

"I would go back to this spa again and again. The services are amazing and the amenities were wonderful. The aromatherapy massage I received was one of the best. I loved that valet parking was validated and that we had pool and steam room access all day. The drinks and chocolates also made our day even more sweet. The staff members at the spa were very kind and they were so accommodating during my visit. It truly made my experience even better! ❤️"