![Guide.in.ua Guide.in.ua](https://guide.in.ua/assets/images/guide300.webp)
Sleep Number
13855 City Center Drive, Chino Hills, California 91709
About the Sleep Number
Sleep Number is a renowned furniture store and home goods store located at 13855 City Center Drive in Chino Hills, California. Here, customers can find a wide range of high-quality mattresses, pillows, bedding, and other sleep-related products designed to help individuals achieve their best night's sleep. With a focus on personalized comfort and innovative technology, Sleep Number offers a unique shopping experience where customers can discover their ideal sleep number setting for optimal rest and relaxation. Visit this store to explore the latest in sleep innovation and create a cozy sanctuary in your home.
Photos of Sleep Number
13855 City Center Dr Suite 3025, Chino Hills, CA 91709, United States
Opening hours of Sleep Number
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 20:00
Saturday:
11:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Sleep Number
"To whom it may concern: Hello, I am writing you today to bring to your attention my complete disappointment and dissatisfaction with what I thought would be my bed for life. Just over a year ago my wife and I purchased your i10 mattress to which we were very pleased as we had a great in store experience and were presented with what we thought would be a life changing opportunity to buy a bed that would change the way we sleep for years to come. We were also promised that said mattress would be guaranteed to last and had a great 15 year warranty attached to it in case problems ever arose. Unfortunately, in the recents weeks/months we have noticed that the bed has seemed to have lost its shape and feels loose within its cover. Additionally the half split in the middle of our mattress seems to be getting bigger and wider every night. To the point that my pregnant wife essentially falls into the bed, making our sleeping experience less than perfect. We called into your customer service line and were talked through some trouble shooting tips and things to look for to help find our issue. We came to find that the covering that holds the mattress itself in form had ripped on one edge. The tech on the phone explained that this tear is the main reason the bed has started to deform and spread on us. They let us know that the cover would be able to be replaced and should save our experience. In the moment we were very pleased that Sleep number had our back but, we soon found out that in fact the wonderful guarantee for high quality materials and a great warranty were in fact a sham. We were told that not only would we be paying for the replacement cover but also the labor to have it replaced. This is the point where my view in your company turned. I was told that in reality my warranty was only fully guaranteed for one year and that each year there after if would slowly deteriorate and I would then have to pay for repair out of pocket, including my current issue of tearing. At that moment my aggravating situation became worse as I realized that I’d be shelling out over $700+ more on top of the already $12k plus I paid to purchase the mattress for my home. I find it truly disturbing that your company would think that charging a premium for a warranty repair after one spends that much money on your product in just over a years span would be considered good customer service or even at that point good business in general. It is truly shocking that while preparing for a new baby I will also have to prepare to spend over $700 dollars extra for what I thought was an investment in my health, sleep and life. I now see this was a mistake and feel as though I have been bamboozled in more ways than one. I would hope that you can understand the standpoint I am coming from on this unfortunate event and would hope that your company would be able to deliver properly on the sleep number experience I was promised when I happily slid my credit card, mind you a sleep number credit card at that. I feel that this is a situation that should be handled on a higher level than just a tech on the phone and I demand that you step up and show me why I spent so much money on your product in the first place. No one should ever be subjected to additional payments on a bed that has begun to lose its integrity and quality in such a short time of ownership. I hope that we can solve this issue amicably in a short amount of time and I would love to speak with someone about this further. Please, show me the money I spent on your product will not go to waste, because at this point I am ready to ditch the mattress completely which was not my intention when I allowed you to take my money and trust."
"Was recently visiting the store to browse and was very rudely and aggressively approached by Ulises. Even if I wanted nothing more in life than a sleep number mattress I would never have bought one from him. From the moment we walked in I felt that he was not interested in helping us by a loud huff and eye roll..when he finally decided to talk to us, I told him I was not 100% sold on the mattress so he proceeded then to ask me, “Well why did you come in the store?” I was then grilled on my knowledge of the mattress and made to feel very uncomfortable. If I could give negative stars I would."
"We had a great experience at the Chino Hills store. We were assisted by Ulises who was very informative and patient. We had a great experience. Can't wait to receive our mattresses."
"From the moment my wife and I stepped into the store, Joshua, with a big smile and excellent upbeat attitude, immediately welcomed us. We went through the whole experience from calculating our sleep number and trying multiple beds, to the final quote with laughter and enjoyment. He wasn't pushy, he was honest and straight to the point. The time he took to show us the different beds and how the controls worked made all the difference. My wife and I didn't walk into that store with any intention on buying that day, but Joshua's attitude, attention to detail, and making us feel really comfortable and not pressured made it happen. He is really the sole reason why we purchased our first Sleep Number bed that day. He's salesmanship is impeccable. Thank you Joshua!"
"We had been considering a sleep number mattress for several years but never committed due to a bad experience with a sales rep at their Mission Viejo store. I had even looked online and almost bought it but wanted to actually find the best mattress so we decided to go to the local Chino Hills store. That’s where and when we met Joshua. Not only did he make us feel comfortable, he patiently answered all our questions while we debated what mattress to get. The poor guy was the only sales rep at the store but he didn’t rush us while he dealt with other customers and even answering the phone. He went out of his way to show us all the options and made it possible for us to take our time to choose the the best options for us. Joshua is the reason we bought our sleep mattress and didn’t even bother to check other stores. If your in the market for a perfect mattress, I highly recommend the Chino Hills store and wait for Joshua."
-
Lowe's Home Improvement
3400 N Texas St, Fairfield, CA 94533, United States
-
Rent-A-Center
1819 N Texas St STE M, Fairfield, CA 94533, United States
-
Big Lots
1500 Oliver Rd, Fairfield, CA 94534, United States
-
Ace Furniture
1595 Holiday Ln A1, Fairfield, CA 94534, United States
-
Solano-Napa Habitat for Humanity Restore
104 Commerce Ct, Fairfield, CA 94534, United States
-
Big Lots
818 Alamo Dr, Vacaville, CA 95688, United States
-
Target
2059 Cadenasso Dr, Fairfield, CA 94533, United States
-
JCPenney
1330 Travis Blvd, Fairfield, CA 94533, United States
-
Costco Wholesale
5101 Business Center Dr, Fairfield, CA 94534, United States
-
Sears
1001 Sunvalley Blvd, Concord, CA 94520, United States
List of local businesses, places and services in California
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos