Jonathan Louis International

"It is tight, but they help, and are helpful. If you can't back up you need new job."

"We ordered a Jonathan Louis sectional and it arrived with two mismatched cushions. When Grand Furniture contacted the company, they were told that Jonathan Louis no longer carried that material so we ended up having to order a new sectional. When the new sectional arrived, the chaise cushion was visibly too long. We just decided to deal with it. After about 1 year of owning this sectional, the chaise has a visible indent and the back cushions are misshapen. This sectional looks like it’s 10 years old at this point. So disappointed."

"I ordered this brand through a furniture store in Illinois. Took over 6 months to receive and first couch came with markings from tape. Then it pilled as I waited for a second couch. Another 4 months and second couch came again. More marks. They tried to say distressed and the store rep called B.S. the. They admitted they’ve been having trouble with the material. Why still selling it then. Only could squeeze $200 off an $1800 couch and two month later pills again! Emailed a few times and nothing."

"I contacted Jonathan Louis corporate today , trying to locate a specific style and option in their sectionals. we own two other pieces of their furniture and we are happy with it from style, quality to comfort. But their customer service representatives are a joke and don't know anything about their product lines. I know more about options and styles from looking at their various pieces of furniture at different stores. You would think thy would educate their reps to know what they carry and make as it would only increases sales and future orders . now since they cant answer a product question and help locate what we are looking for, we will go to a different manucturer"

"I had a poor experience as well. I paid 1500$ for a couch only to have it start sinking in within 6 months. Their warranty is poor and most importantly, you CANNOT get in touch with them. They make it impossible to find a phone number that someone actually answers. Please do not waste your money on this company. I normally do not write reviews but felt it was necessary in this case. I have the feeling the only positive review here was write by someone at the company..."