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The Wax Specialists
22521 Crenshaw Boulevard, Torrance, California, United States
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About the The Wax Specialists
The Wax Specialists is a premier beauty salon and hair care institution located at 22521 Crenshaw Boulevard in Torrance, California. Our team of skilled professionals specializes in providing top-notch waxing services, ensuring a smooth and flawless finish every time. Whether you're looking for eyebrow shaping, bikini waxing, or full body waxing, our experts have got you covered. With a commitment to using high-quality products and delivering exceptional results, The Wax Specialists is the go-to destination for all your hair removal needs. Book your appointment today and experience the difference for yourself!
Photos of The Wax Specialists
22521 Crenshaw Blvd, Torrance, CA 90505, United States
Opening hours of The Wax Specialists
Monday:
09:30 - 18:00
Tuesday:
09:30 - 18:00
Wednesday:
09:30 - 18:00
Thursday:
11:30 - ?
Friday:
09:30 - 18:00
Saturday:
08:00 - 15:00
Sunday:
08:00 - 15:00
Reviews of The Wax Specialists
"Called all day Saturday. They’re supposed to be open from 10-3pm but no one ever answered… at all! Can’t even leave a message because their mailbox is full. Here is an update: I paid for 6 sessions up front and only got serviced once or twice. Definitely not 6. So they basically owe me 4 sessions. My issue is that they NEVER answer. I’ve called other places since then to get serviced. And guess what? They answer right away AND help me schedule an appt right away too. No problem! From reading other reviews, I’m not the only person with beef about lack of customer service. Not sure what makes it so difficult to just answer and/or return a phone calls. Is it carelessness, over-extended, unawareness, disorganization, all of it? Hopefully this business owner takes steps to address her many clients concerns, including nine. Just sharing my personal experience so you can decide how you’d like to proceed. Please be cautious. FYI, I called today and still NO answer. It’s been months now."
"Terrible experience. The 2nd worse wax in over 20 years. Worst customer service winner. Wrote a review on yelp, and she responded in a horribly unprofessional manner. She was nice-nasty, and tried to body shame by sharing personal details. I didn’t actually care, but we can agree that it’s not a good look for your intimate waxer to describe your parts on social media. She doesn’t want to catch the right one on the wrong day. I went back and read her negative reviews, and most of them were saying the same thing. Bobbi has a bad attitude. She puts wax in the wrong places, and contact is weird. What’s worse is that she will never get better because (from reading Yelp reviews) she just tries to attack her criticizers, or ignores them completely. Sometimes, she WOULD respond, but not directly to their issue just to show them she didn’t care about their feedback. She tried to come for my profession (I’m a teacher). It was kinda sad. I just ended up giving her some advice about beefing up her charm, especially if she was going to run a mediocre business. Very immature and small-minded response to feedback as a business owner. Horrible customer service and horrible at her craft. Also horrible at trying to read people. Bobbi…just take the feedback and do better. Don’t get stunted in your own self-righteousness. It’s not a good look, babe. Future customers, tread with caution. Read the yelp reviews before committing. Wish I would have."
"I made an appointment for 10am, I arrived at 9:45am and called and the person who answered the phone said “oh we usually start right at 10am” even though their website says to arrive 5 minutes early and their website says they’re open at 8am anyways. I left and came back at 10am and the door was still locked but this time both of my calls were forwarded. I waited 10 more minutes and nobody ever came. Complete waste of my time. So unprofessional. Do not come here, there’s so many other options to choose from. This place is cheap for a reason."
"Only went here once, owner Bobby was rude and I had asked her about if she was reusing stuff that should obviously be tossed after each use. She then got an attitude when I just wanted to know for my own health and safety. Do not recommend this place.. Avoid at all cost."
"I had an appointment which I called to confirm 2 hours before my service time. I had to go during my lunch break as that was the only available time. When I got there I was told they called me 15 mins earlier (while I was driving) to ask if I could wait an hour or 2 as they were really behind. I had to return to work so I couldn't wait. I explained this to the receptionist but she said she couldn't do anything to accommodate me. Poor organization and no consideration for the customer who is being inconvenienced by their failure to manage their time. Their policy mentions you can't be more than 7 minutes late so how did they fall hours behind schedule???"
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