Reeds Furniture

"I purchased a couch and chair from Reeds Furniture in Agoura on December 2, 2023. The total cost of the couch and chair was $5,066.57. Unfortunately, upon delivery, I noticed several defects in the furniture that significantly impact its functionality and appearance. Both the couch and chair appeared used, haggard, and exhibited wrinkles that were not present in the store's display model. I immediately knew the couch and chair were defective and notified the store right away. I wanted to return the couch and chair despite numerous attempts they have refused to accept the return of the couches. Delivery issues were also encountered initially as the furniture did not fit through the front door, resulting in attempts to deliver brand new couches over the balcony and removing the arms of the brand-new couches. On Thursday, January 4, the technician Beto and Kian (customer service representative) came out to my home to stuff the couches. Despite one attempt to correct the situation, the wrinkles persisted, and the furniture's condition did not improve. (picture attached) I have tried to resolve the matter with the seller directly. I requested for Kian (customer service representative) to make arrangements to pick up and return the couch and chair due to its poor quality and craftsmanship as this is absolutely not the purchase that I entered into an agreement with. After several texts and emails contacting the store, I received a response from the sales representative, Kian, stating that the manufacturer considered the observed "comfort wrinkling" as within their standards and not a defect, thus refusing to acknowledge the product's unsatisfactory condition as a basis for a return. "Comfort wrinkling” should not happen on the day of delivery. Reeds Furniture misrepresented their products: the couch varies significantly from the advertised product I purchased and arrived as a completely different item from what I ordered. There are photos of the item’s appearance and state after delivery along with documentation of many attempts that I made to rectify the issue with the merchant that were ignored. Considering these constant unresolved issues and the refusal by the merchant to address them adequately, I have no choice but to go through the Better Business Bureau and file a small claims case. I have a detailed timeline of events and correspondences with 'Reeds Furniture' for reference. I was very upset to find that it did not work as expected and this is certainly not the quality that I have come to expect from Reeds."

"Always a good experience. Have been using Reeds Furniture for many years and continue to purchase furniture for our grandchildren. The staff is warm and friendly, not pushy, and if one cannot find what they are looking for on the floor--the staff takes time to review their catalogs with us. Delivery is on time and in most cases ahead of the delivery date. Again, have been with Reeds for many years and would not have repeatedly gone back if we weren't totally statisfied."

"Don was our sales person. She was amazing and very good at putting furniture together. Delivery was awesome."

"Very positive! We live in Valencia, and can never find anything we're looking for here, so we always go to Reed's in Agoura where we've always had good luck."

"Tony the Sales Manager helped us with choosing all the furniture for our new home! He was very patient, personable and helped go through various options for each area of our home. This store had the best prices and TOP quality furniture. We have looked through many other furniture stores and this was the best! The owners are very involved and ensure their customers receive top quality service. Loved the pieces we purchased!"