Earthsake

"I purchased a $128 Coyuchi "cloud brushed organic fitted sheet" and it arrived with an area of several tears. It is totally unusable. I bought it as a gift and didn't open the sheet for over a month. When I realized the issue I was already outside of their 30 day return policy. I just emailed Earthshake but don't expect a replacement since it has been longer than 30 days but will update this review if they replace the product. Otherwise I unfortunately won't ever buy from them again and can't recommend their products. *Since seeing the response from Earthshake I have emailed Coyuchi directly to follow up with a direct return. Update- Coyuchi won't honor their 365 day return policy if product is purchased through a 3rd party retailer. I emailed this to Earthsake asking to return the sheet to them to see if they could return it to Coyuchi on my behalf as was offered in their email but haven't heard back a week later. Earthsake should at least honor the return policy of the brands they sell, and also not sell product from vendors that ship damaged/unusable product. First don't buy Coyuchi product, but if you must then don't buy it from Earthsake."

"Purchased an air purifier from Earthsake because of the wild fires, smoke, and ash in San Francisco. The customer service was excellent, the price was fair, and when I said I had no place for it to be delivered they graciously worked out details for me to go pick it up at the business warehouse. The Bliss mattress I purchased from them 7 years ago still provides night after night of comfortable sleep. I have, and will continue to highly recommend this store to family and friends."

"Just called to confirm purchase I have in online shopping cart and to inquire about an offer on their website "free delivery for purchase over 250" (excluding furniture). Sales rep first lied (it says excluding mattresses - which it does not) and then went on a tirade "if i only call to complain about the website i should call some 1800 number" and then hang up on me.....needless to say my 1000+ dollars will be spend somewhere else. Safe yourself from the attitude! If owner reads these I am happy to provide exact times of call/screenshot of website to teach your staff."

"Wow! As a returning in satisfied customer, I would think the sales person would be empathetic or at least hear me out why my purchase is not working and help me solve the problem! Instead, the sales person was not friendly- disrespectful- and down right rude!!!!!!!! I purchased a very expensive mattress and not so expensive bed frame and was assured the combo would work- and it didn't. And the sales person's response was unacceptable. Really upset I spent a lot of money in this place- still haveing horrible back issues because the bed I purchased is adding to my problem instead of helping and the sales people act like this! Won't shop here again!"