RugDesignGallery.com 31896 Plaza Drive, San Juan Capistrano, CA 92675

"Hustlers who strongarm possession of your rug with an invoice conveying ‘no charge’ for pickup/delivery/appraisal/estimate repair and quote exorbitant fees and when they cannot do the job the right way anyway, hold your rug hostage for hundreds of dollars which is fraud. They are crooks and have negative Bettet Business Bureau standing."

"Seems this store operates under another name as well - OC Rug Store Inc. I was not aware until I saw the credit card charges - same address. A rip off. Had my carpet picked up for cleaning, the owner called me and would not stop telling me how valuable my carpet was, etc. etc. and needed some repair - moth holes. He sent me pictures to show where it needed repair. I agreed though it was pricey. When the rug was returned, it was in exactly the same condition. He said just take a deep brush to it. Stay away from this place."

"Stay away from here unless you want to LOSE money. We took our rugs in to sell. They charged a high amount to clean them but told us to pick them up after 30 days because of insurance. The scam was that the rugs were not insured after a month....but they did make out big on the cleaning fee. SCAM!"

"This guy is complete trash. He picked up my rug and promised "free pick up and delivery" and said he would give me a cost to repair it after his shop looked at it. The cost was too high and i asked him to return it and then he said he already washed it and i had to pay $1500 plus delivery charge or I wasn't getting my rug back. He has a fake smile when you meet him and starts yelling and stomping his feet when you don't agree with him. Trash trash trash. I'm getting my rug back and sending this to civil claims. One start because I cant put none. Trash."

"If you are looking for an area rug dealer with a dual personality, look no further than the Rug Design Gallery. Saed would appear charming and accommodating and, at the point of sale, he would offer you everything you want to hear, including a full refund, if you're not completely satisfied with your purchase. He would even give you another rug as a gift, for which you would not ask, but he would bring it in, on his own initiative. However, by accepting a gift, you would just open an opportunity for him to "dress up" every room in your home, whether you want it or not. Don't be surprised if his rugs have unpleasant odors of wet animal fur or mildew, and don't be shocked by his 180 degree personality turn around, if you request a refund, as promised. The latter would be due to the unpleasant strong odor overnight of your new rug purchased from him. Yes, he would become completely unglued, have a screaming fit and accuse you of causing him "terrible turbulence in his business" and in making a hole in his other rug, which he would insist on leaving with you overnight. Of course, you would never get a refund for your smelly purchase, but you would encounter a top-level Hollywood act, the purpose of which is to shock and intimidate you, and while you're completely stunned by his shouting, while trying to figure-out what is going on, he directs his assistant to grab his other rugs, including "the one he gave you as a present", and rush out of the door, leaving you with your purchase, which he had promised to refund. If you hire him to clean your area rugs, be aware that the rugs will come back moist, smelly (even if they had no odor before his "cleaning") and all covered with dark dirt particles, making dirt all over the floor beneath the rug. It would not be rolled up in plastic, as it should be, and afterwards you would have to take your "newly-cleaned" rugs to a professional dry-cleaning place."