Ethan Allen 28021 Greenfield Drive The Center at Rancho Niguel, Laguna Niguel, CA 92677

"Unfortunately I did not have a good experience. We ordered 2 identical sofas we saw on the floor. When they were delivered after 2 months, we noticed yellow rings on some parts where the delivery people also noticed and took pictures to send to customer care. Then we realized the cousins are very stiff and uncomfortable to the degree that we got back pain in a few days. After we discussed the issues with the design center where we had ordered in Laguna Niguel, at first Allan accepted to have them remade but soon after when the customer care did not agree he came over and said that's how the fabric is and that's what you ordered. The refused to do anything. We were very disappointed and will not order anything from them any more."

"Stay away from this furniture store or else you throw your money into trash can! If there was a negative 5 star I would have been happy to give them! They delivered my furniture with issues on the legs and back. It took 4 weeks to take it back to fix it, they then brought it back with big black stains left from the fingerprints of people who either were trying to fix the chair or carrying it to the warehouse or truck. When they brought the chairs back after 2 months, the issue was not fixed. So they said they will ask someone to come over and fix it so it doesn’t take long to take them back again. Sure enough that they came and it turns out they didn’t have the matching color to paint the legs!!! They then delivered my sofa with clear deep fabric folding lines in both sides and a leg color that was way different with what I ordered!! It was not even matching the chairs!! We’re talking about 8k furniture and yet that’s how they made it. Worse than everything is their customer service! They pretend to care but they actually don’t!!! If I would have gotten my furniture from Costco or Living spaces I am sure it was much better customer service and way better quality for the price and such a long wait time!!! I called and emailed them multiple times and they didn’t care or respond! Guess what: They have already worked that out with the bank and had us started our monthly payment. They said if we pause the payment because we’re not satisfied, nothing happens to them and we only ruin our credit score! SO: Please do your research before you order anything from them! I didn’t have time during my renovation and just wanted to get it done asap to get settled and also because the lady who worked with us to design the furniture was very nice, professional and helpful! So I trusted the brand just because of her! I should have asked from the people who actually had their items delivered how satisfied they are! I am pretty sure I am not the only one who feel extremely unhappy and think their time and money are wasted."

"Allen at Ethan Allen was very helpful in choosing the right fabric for our sectional sofa. The delivery team was great. They even helped move our 350lb coffee table with ease. We love the looks, quality and comfort of our new sectional. We have bought several pieces of furniture from Ethan Allen in the past and will not hesitate to buy more from them in the future. I highly recommend."

"We spent a significant amount of money at Ethan Allen. We bought couches, chairs and even a top of the line mattress. The staff was terrific. The quality of our purchase for the price paid was not terrific. The Cromwell leather recliner ($2,900) broke the first week we purchased it. It broke again a few months later. The first time it broke Ethan Allen replaced it. The second time it broke they sent someone out to estimate a repair. The person they sent out said they could not repair it and it required replacement. Ethan Allen does not have a lifetime warranty. We even bought additional coverage but Ethan Allen refused to stand by their furniture. We recently bought a new house in Orange County. We will not be shopping Ethan Allen for furniture."

"My experience with Ethan Allen was excellent from the very beginning. The designer was very knowledgeable and offered a number of services. I purchased an art piece which was very unique but unfortunately did not work in my home. Ethan Allen was prompt in helping me get the item returned. Ethan Allen has a good selection of home decor which I will research to find something that will complement my other furnishings."