Kirkland's Home 29229 Central Avenue, Lake Elsinore, CA 92532

"Bad even by today's low standards. I ordered a painting but realized I didn't have a place for it. I called customer service to cancel the shipment the next day. They said they escalated and to call back Monday, which then said they wouldn't do. I received the shipment which is too big to send back so I'm stuck with it. To make it worse, there was a strange oil covering the outside of the box, which also got on the painting. I'm stuck with a damaged painting that I can't return and can't use. Way to win on this one Kirkland's!"

"Excellent customer service and attention. Upon entry, we were greeted and given a coupon for the current sale. The showroom was a bit cramp but organized enough to shop for the right item for the home. Lots of odd and ends to complete or enhance. Product quality is good. Any questions we had was quickly answered. Plenty of parking at an open lot."

"Dooped so good. I got buttered up with all the discounts they offered me at the store. Remember them saying, “sale is final because it is the last one”. Should of inspected the furniture properly while still in the store. Can’t believe they would sale this in their store!?!?!? The glue didn’t hold up, not even one night."

"I bought two of these lamps on November 1st. First I want to say, every employee I have interacted with was amazingly friendly. I am also impressed with the quality of product they have. The lamps I bought are steel and glass. Comparative products are made completely of plastic; both base and shades. The three star rating is for two reasons. 1) issues from a corporate level. I ordered the lamps online. There was NO option for home delivery. Only to store delivery with me going to the store for pickup. Because I could not have the product delivered to my house I had to wait 7-10 days before pickup vs 3 to 5 for home delivery 2) issues store level. When the lamps arrived in store no one called me. The lamps should have arrived no later than the 11th. I called them today, November 13th to see if they were in. They were and I left within five minutes of hanging up the phone with them. Once there they couldn't find both lamps. "Because there were a lot of customer packages on the back". Hint: call them and let them know their orders are in. They were very kind to load both lamps boxes in my vehicle. I truly appreciated the effort. Advice from a former Retail Store Manager and Regional Operations Manager: Your stock area is a gold mine for profit. Keep it organized and have processes in place call customers when orders arrive. An organized backroom also increases your customer service and review ratings will go up."

"Went in for my first time recently after hearing such great things about this place. Ive always seen the store, but didnt know exactly what it was. So after my trip to the dollar store (next door) I decided to stop in. They had a sign out front promoting 40% off, so of course they had me convinced that I NEEDED to go inside. Such a bad idea. That store is amazing. Reminds me of Pier One or Cost Plus, sooooo many cute pieces for home decor. I loved the Christmas items. I ended up with a few xmas tree ornaments and a super cute sign. Became a member of the rewards program. I will definitely be going back."